Client Experience

Job Title: Client Experience/Social Media Coordinator

Location: West Chester, PA

Salary Range: $42,000 - $48,000 (In-person, No Remote Work)

Company Description: Keller Williams Realty is the #1 real estate company in the world, known for our innovative approach to real estate and top-tier training programs. At Keller Williams, we prioritize our clients' needs, offering exceptional service and support throughout the home buying and selling process. Our West Chester office is seeking a dedicated Client Experience/Social Media Coordinator to join our dynamic team and help us continue to provide unparalleled service to our clients.

Job Description: The Client Experience/Social Media Coordinator, is a dynamic, people - focused professional responsible for creating a world class experience for agents, clients, and guests.This role combines exceptional customer service with creative marketing expertise to enhance engagement, drive attendance to events, and elevate the company's social media presence. You will be the primary point of contact for our clients, ensuring they have a seamless and positive experience from start to finish. Your role is essential in maintaining the high standard of service that Keller Williams is known for, by managing communications, coordinating with agents, and handling client inquiries with professionalism and care.

Key Responsibilities:

• Serve as the main point of contact in our office, providing excellent customer service.
• Manage communications via phone, email, and in-person interactions.
• Coordinate with agents and other team members to ensure client needs are met promptly.
• Serve as the front-line representative, providing outstanding customer service and ensuring every client and agent interaction reflects the company's brand and culture
• Develop and execute social media strategies across platforms (Facebook, Instagram, LinkedIn, TikTok, etc.) to highlight company culture, training opportunities, and success stories.
• Create engaging and visually appealing social media content including videos, graphics, and posts.
• Promote and drive attendance for meetings, classes, and events through creative campaigns and consistent communication.
• Coordinate logistics for company meetings, classes, and special events to ensure a smooth and professional experience.
• Capture photos and videos during events and manage post-event marketing (recaps, highlights, and engagement posts).
• Support the leadership team in marketing initiatives, email campaigns, and internal communications.
• Monitor social media performance and engagement metrics, providing insights for growth and improvement.
• Uphold and represent the company's core values and culture in all interactions.
• Maintain and update agent records in our CRM system.
• Handle client feedback and resolve any issues or concerns in a timely manner.
• Support the team with administrative tasks as needed to ensure smooth operations.
• Contribute to creating a welcoming and professional environment in the office.

Qualifications and Skills:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of experience in a customer service or client-facing role (hospitality, retail, education), real estate or related industry experience is a plus.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Products (Gmail, Docs, Sheets, Drive), Canva, Social Media outlets and CRM systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of professionalism and a strong commitment to client satisfaction.
• Familiarity with real estate transactions and terminology is a plus.
• Physical Requirements: sitting, standing, walking and occasionally lifting up to 20 lbs.

Work Environment: This position is based in our West Chester office and requires in-person attendance. It is not a remote role. The Client Experience/Social Media Coordinator will work closely with our team in a collaborative and energetic environment, where exceptional client service is our top priority.

How to Apply: Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and experience. We look forward to hearing from you and exploring how you can contribute to our team at Keller Williams Realty. Please email resume and cover letter to:

Job Type: Full-time

Pay: $42, $48,000.00 per year

Benefits:

• Paid time off

Work Location: In person