Business Strategy and Intelligence Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description

The Retail and Preferred AI product management team is seeking an experienced, motivated individual to join as Business Intelligence and Strategy Manager. As a key member of our team, you will work as  Product Owner responsible for driving POCs and assess viability of AI and GenAI initiatives across Consumer. In this role, you will partner with key leaders across various business teams in Consumer to gather AI ideas and collaborate with Technology and Analytics/Modeling/Insights (AMI) to test it out in the Innovation sandbox. The ideal candidate will have proven experience implementing large scale AI and Automation projects as well as strong knowledge of SDLC, Model Lifecycle and AI Model specific activities. In addition, technology documentation, and strong project management skills will be required.

Responsibilities include, but not limited to:

• Identify and develop use cases of AI and Gen AI implementations across Retail and Preferred teams and work with LOBs to establish measurement of Return of Investment (ROI)

• Work with Tech and AMI to test out AI implementation ideas in Innovation Sandbox, and assess viability of idea (document business benefits, yield, business integration point , complexity etc)

• Document lesson learned and facilitate Go/No Go conversation with Sr leaders and stakeholders

• Documents detailed business requirement for full scale implementation

• Work with stakeholders on prompt engineering such as, including defining relevant context, the style, length, and format of its response, define guardrails etc., also to be able define best performing prompt and then continue to adapt the prompts as the AI models evolve

• Responsible for the oversight and timely execution of all milestones and deliverables, participate in PI planning/ JAD sessions and represent end users requested features

• Keeps track of evolving Gen AI capabilities and associated business use cases within Enterprise and broader Industry

 

Required Skills/ Experience/ Qualifications

• 7+ Years of Experience and Bachelors/Master's degree in Math, Economics, Statistics, Engineering, Finance, Computer Science, Data Science or similar discipline

• Experience managing Tech initiatives for building AI and Automation capabilities

• Working knowledge of GenAI, LLM, RAG tooling and finetuning capabilities

• Good understanding of Scrum and Agile Software Development Methodology, strong working knowledge of JIRA/ Confluence/ Horizon/ AgileView

• Solid understanding of structured data in relational databases and Hadoop as well as various types of unstructured/semi-structured data

• Proficiency in the use of analytic tools, user-centered design principles and User Acceptance Testing

• Takes ownership and accountability for delivering high quality work, able to prioritize effectively, adapt, and meet strict deadlines.

• Strong written and verbal communication, ability to effectively communicate complex topics

• Knowledge of Consumer Banking (Contact Center, Financial Center, Landing and Investment, Fraud and Claims etc) highly preferred

• SAFe Product Owner/Product Manager (POPM) certification is desirable but not mandatory.

Desired Qualifications:

• Exceptional presentation development and storytelling abilities

• Exhibits strong executive presence with the ability to engage and inspire senior stakeholders

• SAFe Product Owner/Product Manager (POPM) certification

Skills:

• Artificial Intelligence

• Problem Solving

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Data and Trend Analysis

• Decision Making

• Problem Solving

Enterprise Job Description:
Manages the execution of cross-Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy.

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington AMERICAN BLVD - HOPEWELL ASSEMBLY A (NJ2115)Pay and benefits informationPay range$103, $175,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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