Customer Resolution Specialist

4 days ago

Stuart, Florida, United States NuCO2 Full time

Essential Duties And Responsibilities

  • Collaborate with functional leaders to ensure timely follow-up on customer actions and issue resolution.
  • Proactively identify and resolve problems that may impact customer satisfaction, including data setup, invoicing, and equipment service.
  • Provide customers with scheduled and on-demand reports on key service metrics.
  • Deliver outstanding customer service by effectively researching and resolving invoice inquiries related to plan types and service offerings.
  • Act as a subject matter expert, responding promptly and accurately to customer and organizational inquiries.
  • Proactively engage with customers to enhance the experience and preemptively address potential escalations.
  • Serve as the escalation point for customer issues, facilitating timely responses and adjustments as needed.
  • Ensure compliance with work order and case handling guidelines.
  • Maintain accurate and updated shared documents, including customer contracts and pricing.
  • Consistently meet or exceed quality standards, productivity targets, and key performance indicators (KPIs).

Qualifications

  • Proven ability to plan, prioritize, and complete projects efficiently.
  • Exceptional customer service and relationship-building skills.
  • Strong verbal and written communication skills, with the ability to prepare reports and business correspondence.
  • Skilled in delivering presentations and responding effectively to inquiries from managers and customers.
  • Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
  • Highly organized, detail-oriented, and adept at multitasking in a fast-paced environment.
  • Ability to work independently and collaboratively in a team setting.

Skills And Competencies

  • Analytical and Problem-Solving Skills:

  • Strong attention to detail with excellent accuracy and precision in results.

  • Resourceful and solution-focused, capable of navigating ambiguity effectively.

  • Customer Focus:

  • Passionate about delivering exceptional results and continuously improving customer satisfaction.

  • Demonstrated ownership mentality and accountability in handling customer challenges.

  • Personal Attributes:

  • High-energy and results-driven with a strong work ethic.

  • Ability to foster positive relationships, collaborate effectively, and work independently.

Education And Experience

  • Education:

  • High School Diploma or GED required.

  • Associate degree in Business Administration or Accounting preferred.

  • Experience:

  • At least 1 year of experience in a sales coordinator or administrative position.

  • Minimum 2 years of customer service experience.
  • Experience in billing or account resolution is strongly desired.

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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