Information Technology Generalist

6 days ago

Aberdeen, Maryland, United States NEW ANGUS LLC Full time

Job Details
Job Location:    DemKota Ranch Beef - Aberdeen, SD
Salary Range:    Undisclosed

Description

Information Technology Generalist

Reports To: IT Manager



­

Position Summary: 

The IT Generalist is responsible for supporting and maintaining the company's IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.

Essential Duties and Responsibilities:

  •  Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service
  • Install and configure operating systems, software releases, and system upgrades
  • Evaluate and apply patches and fixes; resolve software-related issues
  • Support end-user needs including troubleshooting, account maintenance, and training
  • Monitor and analyze system performance, including network and disk utilization
  • Configure fault-tolerant systems and proactive monitoring to maximize uptime
  • Perform IT inventory assessments, documentation, and procedural updates
  • Conduct hardware and software evaluations to support business goals
  • Participate in team initiatives to automate tasks and streamline IT processes
  • Install and terminate cabling and fiber as needed for IT infrastructure
  • Communicate clearly and effectively with coworkers and management
  • Maintain professionalism and a positive attitude in all interactions
  • Perform additional tasks as assigned by the I.T. Manager or senior IT leadership
  • Work outside normal production hours as required for system maintenance or implementations
Qualifications

Desired Skills and Experience:

  • BA/BS in Computer Science, Information Systems, or equivalent work experience
  • 4+ years of experience with Microsoft Windows administration in environments supporting 40+ users
  • 3+ years of experience in Windows Server environments (2003/2008/2012/2016)
  • Experience with Active Directory and Group Policies (software deployment, security, login/logout scripts)
  • 2+ years of experience operating and managing Windows Server Infrastructure
  • Knowledge of virtualization technologies (e.g., VMware, Hyper-V)
  • Practical exposure to storage and data management solutions, Intel-based servers, NAS technologies
  • Familiarity with remote user support via VPN
  • Strong troubleshooting and technical problem-solving abilities
  • Excellent customer service skills
  • Clear written and verbal communication skills
  • Ability to collaborate with cross-functional teams
  • Willingness to take initiative and support projects outside core responsibilities

Work Environment and Physical Requirements:

  • Office Setting / Food Production Setting / Warehouse Setting
  • Must comply with all safety policies, including the use of PPE where required
  • Applicants may be subject to pre-employment and random drug testing
  • Ability to lift up to 50 lbs.
  • Sit, stand, walk, bend, twist, reach, lift, and grasp as needed
  • May be required to work in office, food production, or warehouse environments
  • May be required to sit, stand, or walk for extended periods

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