Pharmacy Operations Manager

Pharmacy Operations Manager

Primary responsibility for this position is to assist the Regional Director in the day-to-day management of pharmacy operations under their respective region. This will include supporting various projects, implementations, staff training, process improvement support, and weekly productivity management for store operations.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supports day-to-day operations within an assigned specific region.
• Develops into a "power user" role in utilizing the pharmacy dispensing system.
• Interfaces with the Operations and IT Teams to support pharmacy needs and process improvement.
• Troubleshoots ad-hoc operational issues.
• Develops meeting agendas and leads calls as needed, ranging from weekly PIC calls to ad-hoc operations calls.
• Supports process improvement initiatives for new locations, developing SOPs and presenting during weekly PIC calls.
• Ensures deadlines for the project are met, and outcomes are achieved.
• Confers with management to gain knowledge of work situations which may require supplemental training for the staff of the new pharmacy, and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
• Reacts quickly to a range of issues, varying in complexity, and addresses them at the appropriate management level.
• Addresses escalated complaints and resolves issues in a timely manner.
• Investigates quality-related incidents, completing a thorough review of background and documents next steps in coordination with Regional Director of Pharmacy Operations.
• Conducts one-on-one training and process coaching sessions with pharmacy staff covering specified topics including but not limited to: NLRx, phone system, and pharmacy daily opening/closing.
• Makes process improvement suggestions for improving workflow procedures in the pharmacy.
• Performs duties in accordance with established SOPs and aligned with the core values of the company and in the best interest of our clients.

Education and Experience

Basic Qualifications:

• High School diploma or GED (required)

• Active License/Registration from the State Board of Pharmacy non-expired (required)

• Active Nationally Certified Pharmacy Technician (CPhT):  PTCB or ExCPT certifications accepted. (required)

• Three years of experience as a Pharmacy Technician (required) 

Preferred Qualifications:

• Five years of experience as a Pharmacy Technician
• 340b experience 
• Excel and PowerPoint experience

Competencies

• Travel - Position requires at least 50% travel (occasionally may increase for short periods of time depending on business need).
• Performs other duties as assigned. Strong communication, interpersonal, and organizational skills.
• Project management skills.
• Cohesive team-building skills.
• Ability to assess process efficiency and implement process improvement.
• Ability to work both independently and collaboratively to achieve corporate initiatives.
• Able to adapt to change and support and promote others to adapt and embrace new ways of doing things.
• Communicates effectively with customers, referring physician staff, and colleagues/employees of the organization.
• Ability to interact and communicate with people over the phone, sometimes in stressful situations.
• Extremely detail-oriented and able to multi-task.
• Basic data entry and/or word processing skills.
• Ability to verify data input and correct errors.
• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Conveys empathy and understanding when handling customer service issues.
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.
• Proficiency with workflow concepts relating to the practice and operation of a retail pharmacy.