Senior Manager, Sales Operations

About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

Job Summary
The Senior Manager, Sales Operations is a pivotal operational and analytical leadership role responsible for optimizing sales productivity, driving data integrity, and translating Go-to-Market (GTM) strategy into executable, efficient processes. This role acts as the key operational partner to Sales Leadership, Marketing, and Finance. The Senior Manager will manage, mentor, and develop a team of 2-3 Sales Operations Analysts, with core responsibilities focused on team leadership, data governance, process optimization, and providing essential analytical support for Sales Capacity Planning and Quota Management.
This position must sit in Chicago, IL, Denver, CO, or New Orleans, LA.
Key Responsibilities

• Leadership and Team Management
• Manage, mentor, and develop a team of 2-3 Sales Operations Analysts, overseeing daily workflow, performance management, and structured professional development planning.
• Conduct regular 1:1 meetings, manage talent assessments, and serve as the primary escalation point for complex operational issues, actively removing obstacles to ensure the team's effectiveness.
• Ensure the team's output is highly leveraged, guiding analysts to focus on strategic analysis and process improvement, thereby maximizing the productivity gain for the sales organization.
• Sales Capacity, Quota, and Territory Management Support
• Own the Sales Capacity Model: Analyze sales velocity, productivity metrics, ramp rates, and attrition data to accurately forecast sales force headcount requirements necessary to achieve defined revenue goals.
• Execute sensitivity and scenario analysis to proactively provide data-driven recommendations on staffing adjustments and financial planning alignment.
• Manage Quota Deployment: Translate annual sales targets into equitable and measurable individual and regional quotas, ensuring alignment with the territory structure and clear articulation of performance expectations.
• Support cross-functional planning cycles by ensuring the accurate execution and deployment of territory carving, rules of engagement (RoE), and hierarchy alignment within Salesforce.
• Process Optimization, Data Governance, and Tech Stack Administration
• Data Integrity: Serve as the functional owner of sales data quality. Lead initiatives to enforce the integrity and accuracy of sales and marketing data within Salesforce, ensuring a high standard for reliable forecasting and compliance.
• Process Refinement: Continuously refine, document, and enforce standardized sales processes (e.g., Lead-to-Opportunity, Quote-to-Cash, pipeline management) to maximize efficiency and effectiveness at scale.
• GTM Tech Stack Administration: Oversee the day-to-day administration of the GTM tech stack (e.g., Salesforce, BI tools, Sales Enablement tools), including user provisioning, access management, and internal tool adoption/enablement programs.
• Manage vendor relationships and renewals for sales tools, evaluating utilization rates, and collaborating with the Sales Systems team to integrate new features and automation into existing business workflows continuously.
• Reporting and Cross-Functional Collaboration
• Oversee the creation, maintenance, and distribution of detailed sales performance reports, dashboards, and Key Performance Indicators (KPIs) to provide actionable, evidence-based insights for sales leadership.
• Partner effectively with the Finance team to ensure accuracy in compensation plan administration, providing validated data for the calculation and distribution of incentive plans.
• Drive an operational cadence that ensures alignment and transparency across sales, marketing (BDR operations), and customer success teams regarding GTM policies and processes.

Qualifications And Experience

• Bachelor's degree in Business Administration, Finance, Marketing, or a relevant quantitative field. An advanced degree is preferred.
• 5+ years of dedicated experience in Sales Operations or Revenue Operations within a high-growth technology or SaaS company.
• 2+ years of demonstrated experience managing or leading Sales Operations analysts or specialists, including formal performance management and professional development.
• Expertise in Salesforce CRM (Salesforce Administrator certification or equivalent experience strongly preferred) and advanced proficiency in data analytics platforms (e.g., Tableau, Power BI).
• Exceptional analytical skills with a proven track record of complex modeling, specifically in capacity planning, forecasting, and compensation structures.

Preferred Skills

• Strong technical acumen in SFDC configuration, workflow automation, and data governance.
• Familiarity with the Salesforce ecosystem and DevOps concepts, aligning with Copado's core platform focus.
• Excellent communication and collaboration skills, with proven ability to translate complex data into clear, executive-ready presentations.
• Experience in designing or leading process improvement initiatives (e.g., Lean Six Sigma methodologies).

Benefits
Copado offers a comprehensive benefits package, which includes:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan
• Paid Time Off
• Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited resumes from headhunters and agencies. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.