Account Manager

Overview

Scope of Responsibilities: Works under general supervision to see that the needs of ProAct clients and members are met. Build and maintain relationships with clients, brokers and consultants to maintain and grow ProAct's book of business.  Relies on experience and judgment to plan and accomplish required tasks and goals.

Travel: Travel required; some overnight travel required.

Job Summary: As the primary point of contact for ProAct clients, the Account Manager is responsible for building relationships with new clients and coordinating internal parties and external vendors to meet and exceed client expectations. The Account Manager will work with operations to ensure proper execution in providing clients and members the best possible service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment and continuous improvement.

Responsibilities

 Job Duties:

Establish and maintain strong client and business partner relationshipsChampion the customer/client at all levels internallyAdaptable to support incoming new salesIdentify needs and requirements to promote Pro Act's solutions and achieve mutual satisfactionConduct reviews with existing business on a regular basis to provide insight into their prescription benefit, trends, and costsRespond to clients' questions and ensure their problems are resolvedAssist in the implementation stages of new clients, including employee orientation meetingsAssist in the sales process to outline ProAct's value proposition as it relates to our service offeringResponsible for production of employee communication materialsResponsible for the management of the renewal process of existing clientsAssist in planning and implementing client educational forums and special events Attend on-site client service meetings, employee orientation meetings and health fairsOversee contract administrationCoordinate attendance and exhibits for trade shows, health fairs and all other special eventsResponsible for completing all mandatory and regulatory training programsPerform other duties as assigned

Qualifications

Experience:

Preferred: 3-5 years' previous experience in Account Management, Client Service, or similar customer service-related field. 

Special Conditions of Employment:

Drug testInitial and continuous exclusion and sanction/disciplinary monitoringAny and all additional eligibility requirements based on the specific position

Required Training:

HIPAA Privacy & Security Course Fraud, Waste and Abuse Course

Job Skill Requirements:

Business to business experience requiredSuperior communication skills, both verbal and writtenSuperior organizational skillsAbility to multi-task and prioritizeCoordinate and lead others in process improvement and changeFlexibility and ability to work under and meet deadlines

Educational Requirements:

Minimum: Associates Degree in business administration, management, marketing or similar fieldPreferred: Bachelors Degree in business administration, management, marketing or similar field

Management Skills Required:

Client/Customer Service: Must provide timely and accurate responses to all business associates and clientsPlanning: Must develop effective plans, objectives and goals that achieve desired results in a timely mannerOrganization: Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectivelyCommunication: Must write and speak clearly and effectively at all levels, listen and be attentive to othersDecision Making: Gather, analyze data and make and/or implement effective decisions in a timely mannerTechnology: Must use technology to its fullest potential to achieve department and corporate goals

Leadership Skills Required:

Leadership: Gains acceptance of ideas and accomplishes goals through subordinates, peers and teamsPersonnel Development: Selects, trains, coaches and develops associates and teams for peak performanceTeamwork: Must strengthen team performance by sharing information, establishing guidelines and celebrating successEmpowerment: Demonstrates positive and active ownership of one's responsibilities and fosters the same in othersEmployee Relations: Provides and solicits constructive feedback, evaluates performance and takes corrective action

Behavioral Traits:

Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problemsAchievement Drive: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvementPositive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environmentFlexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure

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