Associate Director for Operations

*Position Number:*
013530

*Functional Title:*
Associate Director for Operations & Technology

*Position Type:*
Staff

*Position Eclass:*
EP - EHRA 12 mo leave earning

*University Information:*
Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

*Primary Purpose Of The Organizational Unit:*
The Office of Undergraduate Admissions is responsible for identifying, cultivating and recruiting potential applicants for admission as traditional first-time freshmen, transfers, and nontraditional adults; collecting and evaluating credentials; making decisions regarding individuals' candidacies for admission to UNCG; and positively affecting admitted students decisions to matriculate to UNCG. The Office of Undergraduate Admissions serves as a major public relations arm of the institution and helps to shape a positive image of the University through its interaction with parents, prospective students, high school and college counselors, alumni and other external agencies. The Office of Undergraduate Admissions communicates to the public the academic, programmatic and developmental offerings that UNCG provides for its students. Through its activities, the Office of Undergraduate Admissions supports the University's enrollment goals as they pertain to new traditional and nontraditional undergraduates.

*Position Summary:
Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration*
The Associate Director for Admissions Operations and Technology will provide strategic leadership, operational oversight, and technical expertise to support the Office of Undergraduate Admissions at UNC Greensboro. This position will report to the Director of Undergraduate Admissions and serve as the primary administrator of the admissions CRM (Technolutions Slate), overseeing system configuration, data management, and technical operations to enhance the prospective student experience, improve business processes, and optimize operational efficiency. The Associate Director will collaborate closely with campus partners, including Information Technology Services, Enrollment Management, and Institutional Research, to ensure seamless integration of data and alignment with university goals. The position will be responsible for supervising 2 full-time staff members and managing technology needs for the Office of Undergraduate Admissions. The position controls the back-end aspects of the application process and is also responsible for database administration and web development. The position will serve as the System Administrator and Project Manager for Slate (CRM) and Banner. The Associate Director will additionally provide training to the Admissions staff and other campus users, as well as provide technology support at all undergraduate admissions recruitment events.

*Minimum Qualifications:*

• Bachelor's degree in information systems, computer science, higher education administration, or a related field.
• Minimum of 3 years of experience managing CRM systems, preferably Technolutions Slate, in a higher education admissions or enrollment management environment.
• Strong technical skills, including experience with system configuration, data integrations, SQL, APIs, and reporting tools.
• Demonstrated ability to analyze business processes, design solutions, and implement system automations.
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills, with the ability to bridge technical and non-technical stakeholders.
• Knowledge of data security, compliance regulations (FERPA, GDPR), and data governance best practices.
• Technical expertise in the Banner Student Information System.

*Preferred Qualifications:*

• Master's degree in information systems, higher education administration, or a related field.
• Technolutions Slate certification or training.
• Experience with Banner SIS and Perceptive Content Document Management System.
• Familiarity with project management methodologies
• Experience developing predictive models and data visualizations to support enrollment strategies.
• Supervisory experience.

*Recruitment Range:*
$73,500 - $85,000

Org #-Department:
Undergraduate Admissions

*Job Open Date:*
10/10/2025

*For Best Consideration Date:*
01/05/2026

*Job Close Date:*
01/05/2026

*Open Until Filled:*
No

*FTE:*
1.000

*Type Of Appointment:*
Permanent

*Number Of Months Per Year:*
12

*FLSA:*
Exempt

*Percentage Of Time:*
40

*Key Responsibility:*
Slate CRM Captain

*Essential Tasks:*

• Design, implement, and maintain system integrations between Slate CRM, Banner (Student Information System), Perceptive Content, Common Application, and other third-party systems.
• Develop and optimize complex queries, reports, and dashboards to support data-driven decision-making, strategic initiatives, and enrollment forecasting.
• Troubleshoot and resolve technical issues related to Slate functionality, performance, and integrations.
• Collaborate with admissions leadership to translate business needs into technical requirements, develop process improvements, and leverage Slate functionality to enhance efficiency and the applicant experience.
• Oversee data imports, exports, and field mappings within Slate to maintain data integrity, accuracy, and compliance with institutional policies and data security regulations (e.g., FERPA).
• Lead system testing, upgrades, and the implementation of new Slate features as part of the annual cycle preparation process.
• Conduct ongoing system audits and data quality assurance to identify and resolve discrepancies.

*Percentage Of Time:*
20

*Key Responsibility:*
ITS Liaison

*Essential Tasks:*

• Serve as the primary liaison with Information Technology Services and other campus partners for admission technology needs and data transfers.
• Create and maintain detailed technical documentation, including system configurations, process workflows, integration guides, and data dictionaries.

*Key Responsibility:*
Supervision of the Operations area of the Admissions Office

*Essential Tasks:*

• 1 SHRA staff member and 1 EHRA staff member.
• Will represent the Director in varied committees on campus as part of the Leadership Team.

*Percentage Of Time:*
10

*Key Responsibility:*
Staff Training

*Essential Tasks:*

• Develop and deliver end-user training for admissions staff, ensuring consistent use of Slate features and best practices.
• Stay current on emerging technologies and best practices in enrollment management systems, making recommendations to improve system functionality and user experience.

*Key Responsibility:*
Special Projects and Admissions Functions

*Essential Tasks:*

• Evaluate new software that will enhance Admissions' business processes.
• Develops new technology solutions for Admissions office.
• Attends recruitment functions and supports technology at these events.
• Serves as technical consultant for the ongoing implementation of social media in the student recruitment process.

*Physical Effort:*
Hand Movement-Repetitive Motions - F, Finger Dexterity - f, Lifting-0-30 lbs. - R, Pushing/Pulling - r, Bending

*Work Environment:*
Inside - c, Outside - r