CUSTOMER SERVICE TIER I

2 days ago

Tulsa, Oklahoma, United States Mathis Home Full time

PAY: $13.48-$16.34/Hr.

HOURS: 10:00AM-7:00PM, Wednesday/Sunday off

GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED:

  • Provide timely and accurate information to customers' requests and concerns.
  • Assist customers, sales, and delivery drivers with purchases.
  • Inbound calls and face-to-face interaction with customers regarding warranties and returns.
  • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
  • Flows up with factory on outstanding service orders to update status.
  • Works non-sellable report to eliminate items waiting on parts.
  • Partners with sales associates to meet and exceed customer service expectations.
  • Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.
  • Any other duties as directed by management.

PERKS OF THE JOB

  • Health, Dental & Vision
  • 401K matching,
  • Life Insurance,
  • HSA,
  • FSA,
  • Accident, Critical Illness, and Hospital Indemnity coverage,
  • Short- and Long-Term Disability and Employee Assistance Program
  • Employee discount

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.

NSNC123

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • IT Support Tier I

    2 weeks ago

    Tulsa, Oklahoma, United States Big Brand Tire & Service Full time $40,000 - $70,000 per year

    IT Support Tier I The IT Support Level I Technician is responsible for providing first-line technical support to end users across all company locations. This role focuses on resolving routine hardware, software, and network issues, assisting with user onboarding/offboarding, and maintaining accurate IT documentation and inventory. The ideal candidate...

  • IT Support Tier I

    2 weeks ago

    Tulsa, Oklahoma, United States Big Brand Tire & Service Full time $45,000 - $65,000 per year

    IT Support Tier IThe IT Support Level I Technician is responsible for providing first-line technical support to end users across all company locations. This role focuses on resolving routine hardware, software, and network issues, assisting with user onboarding/offboarding, and maintaining accurate IT documentation and inventory. The ideal candidate delivers...

  • CUSTOMER SERVICE TIER I- Safety Sensitive

    6 days ago

    Tulsa, Oklahoma, United States MATHIS BROS. TULSA LLC Full time

    GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Need to be able to work in a fast-paced environment and have...

  • Support Services Tier 1

    1 week ago

    Tulsa, Oklahoma, United States DataPerk LLC Full time

    :Support Services Technician – Tier 1Tulsa, OK (Onsite at Client Location)Join DataPerk's team that is redefining exceptional IT serviceFor more than 20 years, DataPerk has served as a premier technology solutions partner for organizations across a wide range of industries. Our success is built on a proactive approach to problem-solving, a passion for...

  • Customer Service Representative

    1 week ago

    Tulsa, Oklahoma, United States Randall Young - State Farm Agent Full time

    Benefits:Licensing paid by agency 401(k) Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY:I opened my agency in 2006, and today we're a team of six dedicated professionals...

  • Customer Service Representative I

    1 week ago

    Tulsa, Oklahoma, United States AAON Full time

    Job Summary:Responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates...

  • Coordinator I Recovery Services

    1 week ago

    Tulsa, Oklahoma, United States Mental Health Association of Oklahoma Full time

    The Coordinator I Recovery Services is designed for applicants to develop skills and knowledge in community resources and customer housing needs as well as developing skills in processes related to customer service in a professional office setting. The primary purpose of this job is to refer callers to resources in the community that may be able to help in...

  • Customer Service Representative

    2 days ago

    Tulsa, Oklahoma, United States Vero Networks Full time

    CUSTOMER SERVICE REPRESENTATIVE Department: Network Operations Reports To: Supervisor, Customer Service  POSITION SUMMARY As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as...

  • Generator Field Service Technician I

    7 days ago

    Tulsa, Oklahoma, United States Kirby Full time

    United Engines is Now Hiring a Generator Field Service Technician I at 7454 East 41st, Tulsa, OK Responsible for performing preventative maintenance at the customer's place of business on customer's power generation equipment, including diesel engine maintenance, oil changes, and voltage output measurements.ResponsibilitiesIdentify and order parts necessary...

  • Field Service Generator Technician I

    4 days ago

    Tulsa, Oklahoma, United States Kirby Corporation Full time

    OverviewUnited Engines is Now Hiring a Field Service Generator  Technician I at 7454 East 41st, Tulsa, OK Responsible for performing preventative maintenance at the customer's place of business on customer's power generation equipment, including diesel engine maintenance, oil changes, and voltage output measurements. ResponsibilitiesIdentify and order parts...