CUSTOMER SERVICE TIER I

3 days ago

Tulsa, Oklahoma, United States Mathis Home Full time

PAY: $13.48-$16.34/Hr.

HOURS: 10:00AM-7:00PM, Wednesday/Sunday off

GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED:

  • Provide timely and accurate information to customers' requests and concerns.
  • Assist customers, sales, and delivery drivers with purchases.
  • Inbound calls and face-to-face interaction with customers regarding warranties and returns.
  • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
  • Flows up with factory on outstanding service orders to update status.
  • Works non-sellable report to eliminate items waiting on parts.
  • Partners with sales associates to meet and exceed customer service expectations.
  • Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.
  • Any other duties as directed by management.

PERKS OF THE JOB

  • Health, Dental & Vision
  • 401K matching,
  • Life Insurance,
  • HSA,
  • FSA,
  • Accident, Critical Illness, and Hospital Indemnity coverage,
  • Short- and Long-Term Disability and Employee Assistance Program
  • Employee discount

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.

NSNC123

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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