Customer Service Representative I

1 week ago

Tulsa, Oklahoma, United States AAON Full time

Job Summary:

Responds to customer's inquiries or complaints regarding the organization's products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up to ensure customer satisfaction. Possesses knowledge of the organization's policies, procedures, practices, products and services.

Job Duties and Responsibilities:

  • Address customer inquiries or complaints about the organization's products or services.
  • Make regular calls to existing customers to gauge their satisfaction with the organization, products, and services.
  • Determine the best approach to resolve problems and ensure customer satisfaction, following organizational policies.
  • Coordinate with relevant departments to resolve issues and inform customers of standard procedures or solutions.
  • Follow up with customers to ensure continued satisfaction.
  • Possess knowledge of the organization's policies, procedures, practices, products, and services.

Educational Requirements:

High School Diploma with advance proficiency in all MS Office Programs. Associate or Technical degree in business, sales or related field with 1 year experience in customer service or related position preferred.

Knowledge, Skills, and Abilities:

  • Must demonstrate analytical, problem solving, and interpersonal skills
  • Excellent written and verbal communication skills
  • Able to work independently and with others
  • High attention to detail
  • Demonstrates strong multi-tasking capabilities and organizational skills.

Physical Requirements and Working Conditions:

  • Work requires frequent exposure to manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
  • Ability to sit comfortably for prolonged periods of time.
  • Ability for occasional travel as the job may require visiting customers and project sites.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

  • Customer Service Representative

    1 week ago

    Tulsa, Oklahoma, United States Randall Young - State Farm Agent Full time

    Benefits:Licensing paid by agency 401(k) Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY:I opened my agency in 2006, and today we're a team of six dedicated professionals...

  • Customer Service Representative

    2 days ago

    Tulsa, Oklahoma, United States Vero Networks Full time

    CUSTOMER SERVICE REPRESENTATIVE Department: Network Operations Reports To: Supervisor, Customer Service  POSITION SUMMARY As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as...

  • Customer Service Representative

    1 week ago

    Tulsa, Oklahoma, United States Inceed Full time

    Position: Customer Service RepresentativeCompensation: $18/hrLocation: Tulsa, OklahomaInceed has partnered with a great company to help find a skilled Customer Service Representative to join their teamJoin a dynamic team in a bustling downtown office as a Customer Service Representative This contract role, running until March 31st, 2026, offers a...

  • Customer Service Representative

    1 week ago

    Tulsa, Oklahoma, United States U-Haul Full time

    Location:3500 S Sheridan Rd, Tulsa, Oklahoma 74145 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    5 hours ago

    Tulsa, Oklahoma, United States U-Haul Full time

    Location:5140 S 103rd E Ave, Tulsa, Oklahoma 74146 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Tulsa, Oklahoma, United States Ascension St. John's Sportsplex Full time $35,000 - $45,000 per year

    Customer Service Representative – Ascension St. John Sportsplex (FC Tulsa Training Facility)Location: Tulsa, OklahomaDepartment: Guest Services / Facility OperationsReports To: Operations ManagerEmployment Type: Part-Time or Full-Time (Event-Based)About Ascension St. John SportsplexAscension St. John Sportsplex, part of the FC Tulsa Training Facility, is...

  • Customer Service Representative

    1 week ago

    Tulsa, Oklahoma, United States Williams Plumbing & Drain Full time

    Who We Are***********We are a family owned and operated business that has been in business in Tulsa for over forty years. We believe in treating both our clients and our employees as if they are valuable, because they are Doing things with excellence is something we pride ourselves on, but we also believe in enjoying the work we do, as well as providing...

  • Customer Service Representative- Mortgage Servicing

    3 days ago

    Tulsa, Oklahoma, United States Sutherland Full time

    Company Description THIS ROLE IS ON-SITE IN OUR TULSA, OK OFFICE. $1,000 Sign-On BonusAwarded 30 days after successful graduation, certification, and independent call handling.Potential WAH After 6 MonthsEligibility determined by performance and Management discretion.Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to-end mortgage...

  • Customer Service Representative

    1 week ago

    Tulsa, Oklahoma, United States R1 RCM Full time $15 - $20

    Location: Ascension St. John Medical CenterShift Hours: Part-Time 24 hrs on Weekends. Friday, 5 am to 1 pm, Saturday and Sunday vary from 5 am to 5 pmR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines...

  • Customer Service Call Center Representative

    6 days ago

    Tulsa, Oklahoma, United States AT&T Full time

    Job Description:Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our...