Assistant Manager

The Assistant Manager supports the overall leadership and daily operations of the dispensary, ensuring a consistent, compliant, and customer-focused experience. This role acts as the right hand to the Store Manager, maintaining operational excellence, supporting team development, and stepping into leadership coverage as needed.

The Assistant Manager plays a critical role in balancing tactical execution with strong leadership presence on the sales floor, driving results while upholding the company's values and standards.

Key Responsibilities

Operational Leadership

• Support the General Manager, Manager and Executive Management in overseeing aspects of store operations, including sales, inventory, customer service, and compliance
• Lead daily opening and closing procedures, ensuring readiness, security, and accurate cash handling
• Maintain consistent floor presence in overseeing staff performance, compliance adherence, and reinforce a strong customer service experience
• Act as the Manager-on-Duty when the Manager or General Manager is is unavailable, executing decisions that decrease liability and uphold Office of Cannabis Management compliance standards

Team Supervision and Development

• Supervise Sales Associates and Sales Leads, providing direction and real time feedback
• Model professional behavior and reinforce a culture of teamwork, reliability, and respect
• Support training and onboarding of new hires, ensuring new hires understand operational processes, compliance and customer engagement expectations
• Assist in scheduling and managing coverage to ensure adequate staffing during all business hours

Customer Experience

• Ensure all customers receive exceptional, compliant, and educational service
• Address escalated customer concerns or complaints in a calm, professional manner
• Foster a welcoming, knowledgeable environment that reflects the Company's commitment to quality and care
• Monitor the sales floor to ensure the team is following consultative sales practices and company service standards

Compliance and Security

• Support adherence to all state and local cannabis regulations governing product sales, storage, and recordkeeping
• Monitor ID verification, transaction limits, and other compliance checkpoints to ensure accuracy and legality
• Participate in audits and inspections; promptly escalate and mitigate compliance issues
• Oversee store safety procedures, ensure staff are trained and incidents are properly documented

Inventory and Cash Management

• Support daily inventory counts, product intake, and reconciliation processes
• Ensure product handling, storage, and display meet regulatory and quality standards
• Participate in cash handling, register audits, and deposit verification to ensure financial accuracy
• Identify and report inventory or cash discrepancies

Sales and Performance

• Assist in driving daily, weekly, and monthly sales targets through coaching and on-the-floor engagement
• Track key performance metrics (sales per associate, conversion rate, average ticket, etc.) and identify improvement opportunities
• Support implementation of in-store promotions and product education initiatives to increase customer awareness and sales

Administrative and Reporting

• Assist in preparing daily operational and sales reports for management review
• Lead and audit employee timekeeping, attendance, and performance documentation meetings
• Maintain accurate records of training, compliance logs, and operational updates
• Participate in management meetings and contribute to store-level planning and improvement discussions

Work Environment

• Fast-paced retail setting requiring active floor leadership and engagement with staff and customers
• Must be comfortable handling cash, monitoring compliance activities, and addressing operational challenges in real time
• Flexibility required, including availability for evenings, weekends, holidays, and extended hours as needed
• May include occasional travel for training, coverage, or Company meetings

Qualifications

• Minimum of 2–3 years of retail management or supervisory experience; cannabis retail experience strongly preferred
• Strong understanding of retail operations, compliance requirements, and customer service best practices
• Proven ability to lead a team, delegate effectively, and hold staff accountable
• Excellent communication and interpersonal skills, with the ability to resolve conflicts and motivate staff
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Proficiency with POS systems, retail management software, and Microsoft Office Suite
• Ability to handle confidential and sensitive information with discretion

Why Work Here?

• Supportive Leadership: We believe in coaching and empowering our team to grow and succeed

• Professional Development: We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise

• Inclusive Culture: Join a team that values respect, accountability, and a shared sense of purpose

• Real Impact: Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers

• Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers

We don't just sell cannabis; we help shape an informed and welcoming cannabis culture. If you're ready to be a part of that mission, we'd like to hear from you.

Pay: $61, $65,000.00 per year

People with a criminal record are encouraged to apply

Ability to Commute:

• Kingston, NY Required)

Work Location: In person