Guest Services Representative

2 hours ago

West Springfield, Massachusetts, United States Shield Hotels Full time

Looking for a Guest Service Representative/Customer Service Specialist to join our team in providing exceptional service to all hotel guests We are seeking someone who is passionate about providing superior guest service, with excellent communication skills, and a drive to succeed.

Responsible for:

· Managing day-to-day front desk duties including answering phone calls, checking guests in and out of rooms, managing guest billing and payment collection, and assisting guests with questions

· Ensuring the hotel consistently meets or exceeds guest service expectations and achieves excellent guest satisfaction metrics

· Reporting incidents or means of improving guest satisfaction to management to ensure the hotel meets the needs of its guests

· Understand and comply with all front desk shift policies and procedures

· Work with management to ensure group/ guest requests and requirements are taken care of prior to guest check in

· Communicate and collaborate with other hotel departments including housekeeping and maintenance to deliver a seamless guest experience

· Maintain proficiency in any brand computer systems to make and modify reservations, manage billing, and monitor room rate and availability.

· Maintain organized records of guest communications and requests for management and future shifts.

· Develop a deep knowledge of the hotel property, local area and amenities, brand programs, and other information required to deliver excellent customer service.

· Understand and follow all guest safety and security policies and procedures

· Develop and maintain positive working relationships with team members

Prior FOSSEE Experience a plus

Competitive pay based on experience

Qualifications

  • Strong customer service skills with a focus on guest satisfaction
  • Proven experience in front desk operations within the hotel industry
  • Excellent communication and phone etiquette skills
  • Familiarity with multi-line phone systems and guest relations
  • Knowledge of hospitality management principles
  • Bilingual or multilingual abilities are a plus
  • Experience with night audit procedures is advantageous

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Guest Service Associate/Sales Associate

    3 hours ago

    West Springfield, Massachusetts, United States European Wax Center Full time

    Job DescriptionEUROPEAN WAX CENTERGUEST SERVICE ASSOCIATEJob DescriptionDo you like to feel Gorgeous, Empowered, and Confident? Want to help others feel the same? Want to work in a fun environment... at a beautiful new spa... for one of the fastest growing and best rated companies in the US... then European Wax Center in West Springfield may be a great fit...

  • Special Events Representative

    2 hours ago

    Springfield, Massachusetts, United States MGM Resorts International Full time

    Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and...

  • Special Events Representative

    4 hours ago

    Springfield, Massachusetts, United States MGM Resorts International Full time

    Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and...

  • Member Services Representative Part Time. Weekend

    3 hours ago

    West Boylston, Massachusetts, United States Planet Fitness - NJMA One World Fitness Full time

    Job Summary Saturday and Sunday 2pm-7pm  The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional...

  • Member Services Representative Part Time. Weekend

    2 hours ago

    West Boylston, Massachusetts, United States Planet Fitness Full time

    Job Summary Saturday and Sunday 2pm-7pmThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer...

  • Customer Service Representative

    3 hours ago

    Springfield, Massachusetts, United States Noonan Energy Corporation Full time

    The Customer Service Representative/Accounting Assistant will interact with the company's customers by addressing inquiries and resolving complaints as well as perform routine clerical, filing, and data entry tasks for the accounting department.Supervisory Responsibilities:· NoneDuties/Responsibilities:· Interacts with customers via telephone, email, or in...

  • Sales Representative

    4 hours ago

    West Springfield, Massachusetts, United States DiGrigoli School Full time

    We are seeking a motivated and personable Sales Representative to represent our line of professional hair care products. In this role, you will be the face of our brand, connecting directly with local salons and cosmetology schools to showcase our range of shampoos, conditioners, and treatment products. The ideal candidate is someone who is passionate about...

  • Customer Service Representative

    4 hours ago

    West Wareham, Massachusetts, United States Trinity Solar Full time

    The Customer Service Representative plays a vital role in delivering an exceptional customer experience throughout the solar project lifecycle—from initial contact to project completion. This position serves as a key liaison between customers, sales teams, and internal departments, ensuring seamless communication, accurate project tracking, and outstanding...

  • Environmental Services Supervisor

    3 hours ago

    Springfield, Massachusetts, United States MGM Resorts International Full time

    Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and...

  • Sales Representative at West Springfield Costco

    2 hours ago

    West Springfield, Massachusetts, United States Direct Demo Full time

    Sales RepresentativeDirect Demo, West Springfield, USASeeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors This is a fantastic opportunity to sell nutritional supplements made by Qunol & Zena.Are you highly motivated by goals, love interacting with people and known to be a self-starter?If the answer is yes,...