Enrollment Specialist

6 days ago

New York, New York, United States Care Collab D.B.A Direct Care Management Full time

Location: New York City (Field & Office)

Employment Type: Full-Time

Reports to: Intake Coordinator

Compensation: $19.00-$21.00/hourly

About CareCollab

CareCollab connects New Yorkers to coordinated health and social care services that promote stability, wellness, and equity. Our team works to make access to care simple, compassionate, and effective for those who need it most.

About the Role

The Enrollment Specialist drives member growth in CareCollab's Health Home and Social Care Network (SCN) programs through proactive, community-based outreach. You'll connect with eligible individuals, explain program benefits, verify eligibility, and guide them through enrollment — both in the field and by phone.

This is a high-energy, people-facing role perfect for someone who thrives on outreach, relationship-building, and meaningful impact. You'll use your communication and persuasion skills to help individuals access critical care and support.

What You'll Do

  • Conduct high-volume outreach (calls, visits, and community events) to identify, engage, and enroll eligible members.
  • Present program benefits clearly and persuasively to diverse communities.
  • Verify eligibility, obtain signed consents, and complete documentation in JotForm, and Foothold Care Management (FCM) EMR.
  • Collaborate with Intake and Enrollment teams to meet and exceed enrollment goals.
  • Participate in community engagement events to promote visibility and referrals.

What You Bring

  • 1+ year of experience in outreach, sales, enrollment, or community engagement
  • Strong communication and public engagement skills — comfortable pitching to strangers
  • Resourceful, results-driven, and resilient; thrives in fast-paced outreach environments
  • Excellent organization, follow-up, and time management
  • Tech-savvy with EMRs, CRMs, and digital outreach tools
  • Bilingual (Spanish strongly preferred); familiarity with NYC communities a plus

Join a mission-driven team connecting New Yorkers to the care and services they deserve. Apply today and make your outreach matter.

Job Type: Full-time

Pay: $ $21.00 per hour

Benefits:

  • Health insurance
  • Paid time off
  • Referral program

Application Question(s):

  • What language(s) are you fluent in?
  • This role requires attending community-based events and serving as the face of the company to potential enrollees. Are you able to frequent engagement events and speak with people?
  • Are you comfortable and willing to conduct extensive cold calls daily?

Education:

  • High school or equivalent (Required)

Ability to Commute:

  • New York, New York Required)

Willingness to travel:

  • 75% (Required)

Work Location: On the road

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