Casino Systems Technology Manager

The Nash Casino, a premier gaming and entertainment destination in New Hampshire is seeking a motivated candidate that is eager to work in a dynamic environment.

JOB SUMMARY:

The Casino Systems Technology Manager is responsible for supporting and maintaining the technology systems that power casino gaming operations. This includes day-to-day management of systems related to HHR, table games, kiosks, and back-end integrations. The ideal candidate has at least 5 years of experience working in the information technology department of a Class II or Class III casino gaming facility and possesses extensive knowledge of gaming systems, IT best practices, and casino operational workflows. Committed to our culture and actively supports all BIG Service initiatives.

JOB RESPONSIBILITIES:

• Supports IT infrastructure and applications specific to casino gaming environments.
• Collaborates with the Director of IT on the planning and execution of gaming-related technology projects.
• Maintains and troubleshoots slot, HHR, and table game back-end systems.
• Performs regular updates, patches, and hardware maintenance.
• Provides hands-on support for end-users, including helpdesk-related duties.
• Participates in disaster recovery planning and execution for critical gaming systems.
• Recommends improvements in gaming system performance, efficiency, and usability.
• Maintains accurate documentation of system configurations and support procedures.
• Demonstrates expertise in casino gaming systems such as TITO, player tracking, HHR, and slot systems.
• Understands and supports system integrations across ticket redemption, POS, marketing platforms, and player management systems.
• Familiar with kiosks and applications for promotions, ticket redemption, enrollment, and sports wagering.
• Understands common table game technologies including progressives, signage, and electronic table games.
• Experienced with slot systems and HHR totalizer systems.
• Proficient with vendor platforms such as Aristocrat, Everi, Exacta, Ainsworth, Interblock, and Light & Wonder.
• Technically skilled in infrastructure platforms and tools such as Nutanix, VMware, Palo Alto, and Cisco IOS.
• Works safely in accordance with company safety policies and procedures.
• Maintains regular attendance and participates in scheduled meetings.
• Maintains a professional, approachable, and helpful demeanor throughout the workday.
• Assists with onboarding or mentoring of new team members as needed.
• Adheres to uniform and appearance standards.
• Reports irregularities or issues to management as needed.
• Performs calmly and professionally in high-pressure, fast-paced environments.
• Demonstrates high integrity and professionalism in all responsibilities.
• Works independently with minimal supervision, as well as collaboratively across departments.
• Must be and remain compliant with all applicable regulatory and company standards for working in the casino industry.

EDUCATION AND EXPERIENCE:

• Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
• Ability to work a variety of shifts, including day, swing, late-night, weekend, and holiday shifts as scheduled.
• Must be able to obtain and maintain a New Hampshire gaming license.
• Must pass any and all required background checks.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the entire facility throughout the entire workday.
• Must be able to stand or walk for extended periods of time.
• Must be able to repeat the same movements.
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
• Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
• Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
• Must be able to access and interpret information on computer screens.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work the entire property; to include the ability to tolerate changes in temperature.
• Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
• Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
• Requires the ability to distinguish letters or symbols and eye hand coordination.
• All duties are performed in accordance with all Nash Casino policies and with the highest level of integrity.

The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.