Computer Support Technician-iPhone

Req ID: 347384

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Computer Support Technician-iPhone & Pager Support to join our team in Los Angeles, California (US-CA), United States (US).

Job Title: Hospital Mobile Device Technician - iPhone & Pager Support

Location: On-site (Los Angeles Hospital Campus)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Remote Work: Not available

Position Summary:

We are seeking a highly organized, customer-focused technician to support the provisioning, maintenance, and transition of mobile devices - including iPhones and pagers - within a hospital environment. This is a highly visible role requiring direct interaction with clinical staff, executives, and other hospital personnel. The ideal candidate will be proactive, technically proficient, and committed to improving existing processes.

Key Responsibilities:

• Provision and maintain iPhones and pagers for hospital staff.
• Transition mobile devices between approved cellular carriers when employees leave or change roles.
• Provide in-person technical support across all hospital departments, including doctors and executives.
• Document all procedures clearly and consistently for internal reference and training.
• Write professional, friendly, and clear email communications.
• Track inventory and ensure accurate records of device assignments and returns.
• Identify and suggest improvements to current workflows and support processes.
• Collaborate with IT and administrative teams to ensure seamless device management.

Required Qualifications:

• Strong customer service skills with a professional and approachable demeanor.
• Excellent written and verbal communication skills.
• Proven ability to work independently and manage multiple priorities.
• Solid understanding of iPhone setup, configuration, and troubleshooting.
• Familiarity with pager systems and hospital communication protocols.
• Experience with mobile device management (MDM) tools is a plus.
• Ability to document technical procedures and maintain organized records.
• Comfortable working in a fast-paced, high-visibility environment.

Preferred Traits:

• Proactive mindset with a willingness to challenge outdated processes.
• Detail-oriented and highly organized.
• Comfortable interfacing with all levels of hospital staff.
• Reliable and punctual with a strong sense of accountability.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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