IT Support Technician

IT Support Technician

Job Description

Position Title: IT Support Technician

Reports To: Associate Director of IT or designee

FLSA Status:Hourly Non-Exempt

Pay Range:Starting at $20.00 per hour

Work Schedule: Year-Round

Location:Onsite Office

Position Summary: The IT Support position is responsible for the management and support of technology related matters outlined in this job description ranging from resolving issues with company Mac and PC computers, operating systems and platforms, critically evaluating and addressing company tech issues, and troubleshooting and supporting the company users.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Any combination equivalent to: graduation from high school and one-year hands-on IT technical support experience.
• Solid understanding of Google Suite tools and how to troubleshoot issues with the suite.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Bilingual skills preferred.
• State and federal fingerprint clearance (LiveScan) to work with students (Ed. Code No prospective employee can report to work without this clearance being received and the Human Resources Manager notifying the immediate supervisor of this clearance.
• Proof of a clear TB Tine test dated within the last 60 days (Ed. Code upon employment and thereafter updated every four years.

ESSENTIAL DUTIES and RESPONSIBILITIES

Under the direction of the Associate Director of IT, and in tandem with our Technology Support Coordinator:

• Manage and support company issued Mac, PC, and Chromebook devices.
• Conduct hardware installation, maintenance and repair on student-issued Chromebooks.
• Load software installation and updates.
• Offer technical support on-site, via remote access software, phone and email to both students and staff.
• Educate users how to utilize technology equipment correctly.
• Create job aids for technology-related platforms and issues.
• Manage multiple tech support cases at one time.

Use of Computer Technology:

To perform this job successfully, an individual should have knowledge of how to use the internet to find information and complete tasks, email usage, order processing systems, spreadsheet software, and word processing software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hearing and speaking to exchange information.
• Dexterity of hands and fingers to demonstrate activities.
• Operates a computer and other office productivity machinery.
• Seeing to read a variety of materials.
• Bending at the waist, kneeling or crouching.
• Sitting or standing for extended periods of time.
• Lifting objects up to 50 pounds.
• Close vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment.
• Noise level is generally moderate.
• Work conducted in a public setting.
• Indoor in varying temperature.
• Employee must have available transportation and be able to drive up to 100 miles in a day.

Hazards:

• Contact with dissatisfied individuals