IT Support Specialist Contractor

6 days ago

Washington, Washington, D.C., United States The EDH Global Full time

IT Support Specialist Contractor

Location: Washington, DC

Position Overview:

As an IT Support Specialist contractor, you will deliver comprehensive technical and help desk support to a diverse, global workforce. Youll be responsible for hardware, software, and network troubleshooting, maintaining regulatory cybersecurity compliance, and optimizing IT operations for end-users and engineering teams.

Key Responsibilities:

  • Provide remote and in-person hardware, software, and network support to staff worldwide
  • Ensure governance, cybersecurity, and information assuranceincluding FISMA compliance and implementation of cyber hygiene, data loss prevention, and related initiatives
  • Deliver help desk services, including device troubleshooting, patching, asset provisioning and inventory management, software and hardware maintenance, and Audio/Video support
  • Manage Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Groups)
  • Oversee email account lifecycle (creation, updates, deletions, archiving)
  • Support IT equipment logistics, including repairs, replacements, and global deployments
  • Gather and respond to technical inquiries over email/ticketing systems
  • Diagnose and fully resolve reported technical issues
  • Collaborate with engineering/product teams to solve problems; ramp up new users
  • Triage, track, and correctly route user support requests
  • Maintain proactive communication with customers and teammates

Required Qualifications:

  • Deep expertise in M365 hybrid environments, Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA)
  • Advanced proficiency in Windows troubleshooting and device support
  • Skilled in Microsoft 365 administration
  • Experience with Adobe, Power BI, Power Automate, Visio, Planner, and Project
  • Ability to install, configure, and support laptops and mobile devices
  • Proficient in remote support tools (Remote Desktop, Zoom, MS Teams)
  • Strong understanding of cloud security best practices and compliance
  • Experience with scripting (Python, PowerShell, Bash) and analytical software platforms

Preferred Experience:

  • Previous support of a hybrid, globally deployed workforce
  • Help Desk experience: 5+ years (preferred)
  • Providing support on complex software platforms: 5+ years (preferred)
  • Scripting in Python/Bash/PowerShell: 3+ years (preferred)
  • Working with analytical software platforms: 3+ years (preferred)
  • Strong communication, interpersonal, and teamwork skills
  • Ability to meet deadlines and adapt to shifting priorities
  • Collaborative spirit, cultural sensitivity, and willingness to learn
  • Bachelors degree in IT or related field; relevant certifications (CompTIA, Microsoft, ITIL) preferred

Security Clearance:

  • Candidates will need to be eligible to obtain and maintain an appropriate level of security clearance.

Employment Details:

  • Full-time, contractor position
  • Salary: $70,000 $110,000 per year
  • Benefits include 401(k) (with match), health/dental/vision insurance, flexible schedule, paid time off, parental and life insurance leave, relocation assistance, tuition reimbursement, professional development, flexible spending account, retirement plan, employee assistance program

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