Service Desk Support Specialist I

7 days ago

Washington, Washington, D.C., United States H2 Performance Consulting Corporation Full time

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC).  The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

The Service Desk Support Specialist responsibilities will include:

  • Answering phones and entering initial ticket information.
  • Helping to resolve simple issues.
  • Providing password resets and account unlocks as needed
  • Providing basic troubleshooting and problem resolution for supported applications
  • Providing ticket escalation to Tier 2 technical support technicians.
  • Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
  • Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Required Education:

  • High School or equivalent diploma.

Required Qualifications:

  • Three (3) years' IT related experience
  • Two (2) year's experience in Service Desk Tier 1 Support
  • CompTIA Security+ CE
  • Experience with Remedy Helpdesk systems

Desired Qualifications:

  • Experience with SharePoint Requests for Services (RFS) application.

Clearance Qualifications:

  • Must have a DoD Final Secret Security Clearance

Qualified candidates may submit their resume to the career section of our company website at    All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

  • Tier I Service Desk Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Peraton Full time $51,000 - $82,000

    ResponsibilitiesPeraton is seeking a detail-oriented and customer-focused Tier I Service Desk Specialist to join our support team. The selected candidate will be responsible for delivering high-quality incident and problem response services in accordance with established Service Level Agreements (SLAs), using ITIL best practices.This role requires...

  • Help Desk Specialist I

    4 hours ago

    Washington, Washington, D.C., United States ClearanceJobs Full time

    Job Description The Help Desk Specialist I provides front-line, customer service and technical support to end users. This position receives, documents, categorizes, and fully resolves incidents or service requests possible on first contact, escalating when necessary. This role requires strong communication, customer service skills, and the ability to follow...

  • Help Desk Specialist II

    1 hour ago

    Washington, Washington, D.C., United States ClearanceJobs Full time

    Job Description The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation point for complex issues. This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level...

  • Tier II Service Desk Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Peraton Full time $51,000 - $82,000

    ResponsibilitiesPeraton is seeking a detail-oriented and customer-focused Tier II Service Desk Specialist to join our support team. The selected candidate will be responsible for delivering high-quality incident and problem response services in accordance with established Service Level Agreements (SLAs), using ITIL best practices.This role requires...

  • Help Desk Specialist II

    2 weeks ago

    Washington, Washington, D.C., United States HRUCKUS Full time

    Veteran-Owned Firm Seeking a Help Desk Specialist II with TS/SCI for a role at Joint Base Anacostia-Bolling (JBAB) in Washington, DC.My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other...

  • IT Support Help Desk Specialist

    1 week ago

    Washington, Washington, D.C., United States GovCIO Full time

    Overview:GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the U.S. Coast Guard. This position is located in Washington, DC and will be an onsite position.Responsibilities:The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and...

  • IT Help Desk Support

    7 days ago

    Washington, Washington, D.C., United States Prexel Full time

    Position Description:Client: Public Sector ClientJob Title: Tier 1 Support / Jr. Help Desk SpecialistLocation: Harrisburg, PADuration: 6+ MonthsInterview: In-PersonWork Mode: 100% OnsiteExperience Level:Help Desk Analyst - 1+ years of field experience. 2-year associate s degree or equivalent technical study.Required Skills:Experience with call tracking and...

  • help desk specialist

    4 days ago

    Washington, Washington, D.C., United States VSolvit Full time

    Remote / telework is approved for this position***Job SummaryVSolvit is looking for a JR Level Help Desk Specialist to provide Information Technology Engineering and support services to the Naval Sea Systems Command (NAVSEA). As a specialist on this project, you will be part of a team supporting an enterprise application. The ability to identify,...

  • Help Desk Specialist

    6 days ago

    Washington, Washington, D.C., United States HRUCKUS Full time

    Veteran Firm Seeking Helpdesk Specialists for an Onsite Assignment in Washington, DCMy name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing.We want to fill Helpdesk Specialists for the OCTO – Office of the Chief Technology Officer in the DC Government.The ideal...

  • IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Parker Poe Full time

    Become part of the Parker Poe team that – for more than a century – has represented many of the Southeast's largest companies and local governments. We are a tight-knit firm that values the person beyond the lawyer or professional. Because of this, in addition to structured integration efforts, you will find that mentorship, professional development, and...