Pharmacy Customer Service Representative

3 days ago

Rapid City, South Dakota, United States The Medicine ShoppeRushmore Compounding Full time

Full-time position from 8:30 to 5:00 Monday - Friday. We are looking for a highly skilled and professional Pharmacy Customer Service Representative to join our Rushmore Compounding Pharmacy team. We are looking for a candidate with strong communication skills, hard worker, and excellent attention to detail. Your friendly attitude and helpful approach will help identify clients' needs as they enter our pharmacy, manage inbound and outbound calls, work with other teammates to meet deadlines and provide excellent customer care to current and potential customers. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Candidates with medical office experience are preferred. A positive attitude and a desire to be part of a high functioning team are crucial.

Responsibilities

  • Serve as the primary point of contact for patients as soon as they enter Rushmore Compounding Pharmacy
  • Identify and address customer needs
  • Collects payment for patient medication at point of sale
  • Answers telephone calls and handles questions
  • Make outbound calls to update customers on prescription status, make delivery arrangements, clarify prescription details
  • Determines who and how products and services are delivered
  • Enters patient intake data into the computer
  • Comply with all security measures and quality standards
  • Performs housekeeping duties

Skills

  • Detail oriented with strong analytical and organization skills
  • Adaptable to a fast-paced environment with changing priorities, tasks and client needs
  • Willingness to obtain working knowledge of the industry
  • Strong computer skills
  • Mathematical skills and the ability to perform basic calculations
  • Excellent communication skills
  • Ability to prioritize work and meet deadlines
  • Sensitivity to confidential documents and information
  • Ability to problem solve and work as a team to achieve goals
  • High school degree

Pre employment drug screening and background check are required

Job Type: Full-time

Pay: $ $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Free parking
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Profit sharing
  • Store discount
  • Vision insurance

Application Question(s):

  • Do you consent to pre-employment and random drug testing?

Experience:

  • customer service: 3 years (Preferred)
  • medical: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)

Work Location: In person

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