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Account Manager
2 weeks ago
General Purpose
Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally.
Essential Duties
Account Management
- Maintain accounts on your assigned route within company non-renewed standards.
- Handle non-renewed accounts quickly and follow company procedures for recovery.
- Keep accurate records of customer accounts, payments, and merchandise.
- Support company Standards of Operation at all times.
Deliveries, Service & Retrieval
- Deliver, relocate, service, and retrieve rented merchandise.
- Make minor repairs when needed; arrange major repairs through the service department.
- Ensure items, models, and serial numbers match rental agreements before delivery.
- Protect all inventory and customer products during transport.
- Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned.
- Refurbish returned items promptly and prepare them for resale.
Collections & Payments
- Collect payments during deliveries and home visits.
- Safeguard collected money while in the field.
Customer Service & Communication
- Answer calls by the third ring in a friendly, professional manner.
- Resolve customer issues quickly and respectfully.
- Follow the Premier Rental Purchase Pledge to provide excellent service.
- Communicate regularly with customers, coworkers, and management.
Vehicle & Equipment Care
- Maintain assigned vehicle's appearance and working condition.
- Keep the back room clean and organized.
- Use a hand truck and blankets safely when moving merchandise.
Store Support
- Assist with receiving new merchandise.
- Help take and verify customer orders when needed.
- Support customer and revenue growth goals.
- Assist with store cleaning and help the team meet daily, weekly, and monthly targets.
Requirements
- High school diploma, GED, or equivalent experience.
- Valid driver's license with an acceptable driving record.
- DOT certification (if required in your state).
- One year of customer-service-related experience and completion of training.
Ability to lift up to 75 lbs.
Required Skills
- Strong accuracy and attention to detail.
- Ability to read, write, and perform basic math quickly and accurately.
- Good decision-making and problem-solving skills.
- Ability to follow verbal and written instructions.
- Ability to handle customer situations professionally.
After training, solid knowledge of store products and procedures.
Efforts, Demands, and Conditions
- Work in changing environments with frequent walking, standing, bending, lifting, and carrying.
- Must handle multiple tasks, problem-solve quickly, and work under pressure.
- Extra hours before or after normal business hours may be required.
- Frequent local travel between stores; attendance at training sessions may be required.
- Must manage emotional and mental stress while working with customers and coworkers.
- Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:
- Dirt, gravel, ice, or uneven ground
- Tight doorways, stairs, wet or slippery surfaces
- Heat, cold, dust, and adverse weather
Must drive safely in all weather conditions.
Relationships
- Frequent interaction with customers, coworkers, and management.
- Occasional interaction with suppliers and service partners.
- Must communicate clearly and professionally with supervisors and peers.
