Credit Risk Specialist
6 days ago
Our client, a global financial services and digital payments company, is seeking a Credit Risk Specialist.
This position is a remote 3-month contract with the possibility of extension based on performance and business needs.You must be in the US, no H1B Visa status. Hourly rate $26.70, W2 + paid holidays through Talent Table. NO C2C.
Duties:
- Effectively solve customer inquiries via email using a CRM tool.
- Understand escalation paths to effectively triage a seller's needs based on where they are in their loan cycle to mitigate risk.
- Answer customer questions regarding business documents or current loan information.
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
- Identify, document, and follow up with cross-functional teams on product bugs and features.
- Advocate for our seller community by identifying issue trends and suggesting improvements to processes, policies, and products.
- Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers.
- Participate in ongoing training to maintain knowledge of BSA/AML and perform BSA/AML duties as required by job function.
- Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
- 100% Remote.
- 9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST.
Skills:
- 1-3 years of professional experience with either a financial institution or payment provider preferred - Must-have.
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to adapt to new situations and think on your feet quickly.
- Experience in direct customer-facing roles - Must-have.
- Interest in implementing feedback and dedicated to the improvement of your skills and work.
- Flexibility to adapt and manage multiple assignments while working independently - Must-have.
- Strong organizational, analytical, written, and verbal communication skills.
- Superb attention to detail - Must-have.
- Excellent time-management skills - Must-have.
- A desire to help people and improve the customer experience.
- Strong Internet research, Google Docs, and overall PC skills; SQL experience a plus.
- MacBook user preferred.
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