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INVESTIGATIONS SPECIALIST – CREDIT REPAIR

9 hours ago

Remote, Oregon, United States Micah Abigail LLC Full time

Micah Abigail LLC is seeking an experienced, detail-obsessed Investigations Specialist to join our fast-growing credit repair and credit restoration firm. This is a high-performance role requiring accuracy, strong critical thinking, and a deep understanding of credit laws, credit reporting, and dispute processing.

If you have experience with credit investigations, FCRA, FDCPA, Metro 2, credit bureaus, and digital disputes, this position is for you.

To apply: Submit A one-paragraph statement to: explaining why you should be considered for this role (required)

Compensation

  • Competitive pay based on experience
  • Performance incentives
  • Full-time remote role
  • Long-term growth potential

Responsibilities (Daily, Weekly & Monthly)

This role involves daily investigations, credit report analysis, and dispute processing across TransUnion, Equifax, and Experian.

Daily Responsibilities

  • Maintain Inbox Zero in the investigations inbox
  • Process all stall letters, collection letters, creditor responses, and bureau responses same day
  • Check in and check out through email (required)
  • Update CRM notes with accurate case documentation
  • Draft and send dispute letters (POA & non-POA)
  • Respond to internal team emails and confirm task completion
  • Clear iPostal daily (download + upload into client files)
  • Handle all received chargebacks immediately with proper documentation

Investigation & Dispute Processing

  • Process all Round 1–Round 12 investigations
  • Issue direct-to-creditor and direct-to-bureau disputes
  • Distinguish and prepare Power of Attorney (POA) vs Non-POA letters
  • Create custom dispute language using AI tools
  • Identify inaccuracies in derogatory items including:
  • Collections
  • Charge-offs
  • Late payments
  • Repossessions
  • Bankruptcies
  • Inquiries
  • Public records

Digital Disputes (TransUnion Required)

  • Complete TransUnion digital disputes daily
  • Update the Digital Dispute Tracker every day (no exceptions)
  • Perform monthly dispute cycles for all active clients
  • Prioritize "low hanging fruit" each month:
  • Collections
  • Old charge-offs
  • Closed-account late payments
  • Duplicate or unverifiable items

Compliance

  • Follow FCRA, FDCPA, CROA, Metro 2 reporting standards
  • Maintain proper dispute documentation and timelines
  • Support escalations, CFPB complaints, and arbitration preparation when needed

Required Skills & Experience

  • 2+ years in credit repair, credit restoration, or investigations
  • Strong knowledge of:
  • FCRA
  • FDCPA
  • Metro 2
  • Credit bureau disputes
  • Consumer reporting laws
  • Experience with:
  • Drafting dispute letters
  • TransUnion digital dispute system
  • Handling collection accounts
  • Identifying reporting inaccuracies
  • MUST be:
  • Detail-oriented
  • Fast, accurate, and dependable
  • Able to work under deadlines
  • Strong communicator
  • Comfortable working in a fast-paced environment
  • Experience with CRM systems and case documentation

Preferred Skills

(Not required, but a huge plus)

  • Arbitration support experience
  • CFPB/FTC complaint drafting
  • Credit Repair Cloud or DisputeFox experience
  • Leadership background
  • Ability to train other investigators
  • Experience with international team collaboration

Who Thrives in This Role

You are the right fit if you are:

  • Extremely organized
  • Detail-focused
  • Comfortable with daily structure
  • Excellent at written communication
  • Able to process investigations quickly
  • Resilient, coachable, and accountable
  • Experienced in credit laws & dispute workflows

Our environment is fast-paced and accuracy-driven — perfect for high performers.

How to Apply

Please submit:

  • Your resume
  • A short explanation of your experience with credit investigations
  • (Optional) Examples of dispute success or escalations (no personal client data)

We are hiring immediately.

Job Type: Full-time

Pay: $ $25.89 per hour

Expected hours: 40 per week

Benefits:

  • Health insurance
  • On-the-job training
  • Paid time off

Work Location: Remote