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Registrar Scheduler Back and Spine

3 days ago

State College, Pennsylvania, United States Mount Nittany Health Full time

POSITION SUMMARY

Performs administrative activities associated with patient office visits. Actively participates as a member of the healthcare team to engage patients, families, and caregivers in the coordination of patient care.

MINIMUM REQUIREMENTS

Education:

  • High School diploma or equivalent.

  • Completion of a Medical Office Professional program or equivalent preferred.

Experience:

  • One year of experience preferably in medical practice or clinical setting.

Knowledge, Skills, Abilities:

  • Excellent customer skills are essential.

  • Knowledge of physician office procedures, medical terminology, grammar and spelling.

  • Working knowledge of office equipment such as copiers, fax machines, telephones and computers.

  • Ability to sort and file materials by alphabetic and numeric systems.

  • Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions.

  • Ability to record messages and patient data accurately.

License/Certification/Registration:

None

SUPERVISION RECEIVED

Receives general supervision from the Practice Manager.

SUPERVISION GIVEN

None

ESSENTIAL FUNCTIONS

  • Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information. Assists patients with ambulatory difficulties.

  • Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.

  • Interviews new patients, records information required for registration and creates and enters the information in a computer account.

  • Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures.

  • Schedules, coordinates and re-schedules patient appointments via computerized scheduler. Relays updates to staff and maintains and updates provider's schedules

  • Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.

  • Balances cash payments and cash on hand per the cash control procedure at end of shift.

  • Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.

  • Instructs patients on preparation for office visits, special procedures and insurance requirements.

  • Obtains insurance referrals or financial waiver documentation, as required.

  • Prepares and mails new patient information packets and other office related correspondence.

  • Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.

  • Ensures call forwarding to/from answering service daily.

  • Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.

  • Distributes various forms to patients such as test results, prescriptions, etc.

  • Participates in quality improvement activities and processes.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.