Health Coach
6 days ago
Job Title:
Remote Customer Service Representative
Location:
Remote (U.S.-based only)
Job Type:
Full-Time | Remote
About The Alias Group:
The Alias Group is a fast-growing B2B company specializing in outsourced sales, marketing, and CRM solutions. We partner with businesses to help them grow through smart, scalable processes—and that starts with exceptional customer support.
We're looking for a motivated, tech-savvy Remote Customer Service Representative who thrives in a fast-paced environment and enjoys helping people succeed. This role is perfect for someone who is detail-oriented, people-focused, and ready to grow their career in a mission-driven company.
Key Responsibilities:
Handle inbound and outbound customer communication via phone, email, and chat
Resolve product or service issues promptly and professionally
Document interactions and update customer records in CRM (Salesforce preferred)
Collaborate with internal teams to ensure a seamless client experience
Identify and report trends in customer feedback to improve service
Support sales and marketing teams with customer data and follow-ups
What You Bring:
1+ year of experience in a customer service or support role (B2B a plus)
Excellent written and verbal communication skills
Comfortable using remote tools like Zoom, Slack, and CRM systems
Strong organizational skills and attention to detail
Ability to work independently with a team mindset
Positive attitude and problem-solving mindset
What We Offer:
Competitive salary with performance-based incentives
100% remote work with flexible scheduling options
Medical, dental, vision, and 401(k) benefits
Paid time off and holidays
A supportive, collaborative, and inclusive work culture
Growth opportunities within a dynamic, expanding company
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