Health Coach

6 days ago


Newark, Delaware, United States The Alias Group Full time $40,000 - $80,000 per year

Job Title:
Remote Customer Service Representative

Location:
Remote (U.S.-based only)

Job Type:
Full-Time | Remote

About The Alias Group:

The Alias Group is a fast-growing B2B company specializing in outsourced sales, marketing, and CRM solutions. We partner with businesses to help them grow through smart, scalable processes—and that starts with exceptional customer support.

We're looking for a motivated, tech-savvy Remote Customer Service Representative who thrives in a fast-paced environment and enjoys helping people succeed. This role is perfect for someone who is detail-oriented, people-focused, and ready to grow their career in a mission-driven company.

Key Responsibilities:

Handle inbound and outbound customer communication via phone, email, and chat

Resolve product or service issues promptly and professionally

Document interactions and update customer records in CRM (Salesforce preferred)

Collaborate with internal teams to ensure a seamless client experience

Identify and report trends in customer feedback to improve service

Support sales and marketing teams with customer data and follow-ups

What You Bring:

1+ year of experience in a customer service or support role (B2B a plus)

Excellent written and verbal communication skills

Comfortable using remote tools like Zoom, Slack, and CRM systems

Strong organizational skills and attention to detail

Ability to work independently with a team mindset

Positive attitude and problem-solving mindset

What We Offer:

Competitive salary with performance-based incentives

100% remote work with flexible scheduling options

Medical, dental, vision, and 401(k) benefits

Paid time off and holidays

A supportive, collaborative, and inclusive work culture

Growth opportunities within a dynamic, expanding company



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