Front Desk Receptionist

3 days ago

Franklin, Wisconsin, United States The Academy Of Performing Arts Full time

Front Desk Staff – Academy of Performing Arts (APA)

Locations: Oak Creek & Franklin, Wisconsin

Department: Customer Service

Reports To: Office Manager

Job Type: Part-Time, Non-Exempt

Current Shift Openings (all Franklin):

  • Thursdays: 3:30pm - 9:15pm
  • Fridays: 3:00pm - 8:30pm
  • Saturdays: 8:30am - 1:15pm

About the Academy of Performing Arts (APA)

At the Academy of Performing Arts (APA), we believe in building happy, healthy, and responsible kids through arts education. Our mission is to provide high-quality dance, music, and performing arts instruction in a positive, family-oriented environment.

We're proud to serve families across Oak Creek and Franklin, offering programs where students can make friends, gain confidence, and grow creatively — whether they're an experienced performer or stepping into their very first class.

Our team is guided by our Core Values: Deliver Wow, Be Responsible, Be Honest, Be Positive, Be Teachable, and Make Change Happen. These values shape how we teach, serve, and support every family who walks through our doors.

Role Overview

As the Front Desk Staff, you are the first point of contact for our students and families — creating a warm, organized, and professional environment that reflects the heart of APA. You'll support our customers and staff to ensure smooth daily operations and a positive experience for everyone.

Key Responsibilities

Customer Service & Communication

  • Greet and assist customers in-person, by phone, and via email with professionalism and enthusiasm.
  • Answer incoming calls, check voicemails, and respond to emails promptly.
  • Provide accurate information about programs, schedules, and policies.
  • Serve as a liaison between students, parents, staff, and management.

Administrative Support

  • Register new students, schedule trials, and set up make-up lessons.
  • Process payments and maintain accurate member account records.
  • Assist with sales of dancewear and APA merchandise, including sizing students for attire.
  • Maintain and update records in our management systems (Jackrabbit and related tools).

Facility & Environment

  • Maintain the cleanliness and organization of the lobby, front desk, and bathrooms.
  • Conduct mid-shift bathroom and lobby checks to ensure a welcoming space for families.
  • Keep promotional materials, trial packets, and registration forms stocked and up to date.

Team Collaboration

  • Attend weekly 1:1 staff meetings and team check-ins.
  • Communicate effectively with office management, instructors, and other desk team members.
  • Contribute to a positive, solution-oriented workplace that supports APA's values and culture.

Results (What Success Looks Like)

  • A welcoming and professional front desk environment.
  • Accurate, timely customer communication and documentation.
  • High levels of customer satisfaction, trust, and retention.
  • A well-maintained, organized studio that reflects APA's commitment to excellence.

Requirements

  • High school diploma or equivalent required.
  • Prior experience in customer service or administrative roles preferred (small business experience a plus).
  • Proficient with email, internet, Microsoft Office, and Google Workspace.
  • Excellent verbal and written communication skills.
  • Detail-oriented, organized, and able to multitask in a fast-paced environment.
  • Friendly, professional, and committed to delivering a positive experience for every family.

Why Join APA?

  • Be part of a supportive, creative, and mission-driven team.
  • Help make a difference in the lives of children and families through the arts.
  • Enjoy a fun, upbeat, and community-focused workplace.
  • Opportunities for professional growth and cross-department collaboration.

Job Type: Part-time

Pay: $ $17.00 per hour

Expected hours: 10 – 30 per week

Benefits:

  • Employee discount
  • Referral program

Work Location: In person

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