Coordinated Entry Specialist

About Us:

• If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: $42,390.0

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees. 

· 11 days of PTO and 10 paid holidays annually. 

· Option to participate in the 401K plan with employer match. 

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Coordinated Entry Specialist performs various duties relative to the intake process and Coordinated Entry navigation through the Homeless Management Information System (HMIS) used at Metropolitan Ministries.

Essential Responsibilities:

1. Operating as the main contact for Coordinated Entry (CE). This includes systems navigation and warm referrals, completion of assessment for eligible families and singles going through the intake process.
2. Develops relationships with referral sources to ensure ongoing referrals and ease of referral process for the provider and potential client. Updates referral providers as needed to facilitate accurate referrals.
3. Notifying households of Eligibility, Rights and Responsibilities, and next steps when completing CE process to ensure a streamlined process.
4. Maintaining an ongoing caseload of CE eligible clients ensuring all required documents are uploaded into Unity (HMIS), completing check ins and updates required and closing out clients who are no longer eligible. 
5. Assisting with securing additional financial assistance if needed through the systems navigation approach.
6. Actively participate in CE meetings to identify barriers related to the CE process or with individuals. 
7. Identify solutions and provide feedback critical to improving CE process and system navigation while responding to CE requests by Tampa Hillsborough Homeless Initiative (THHI). 
8. Attend required trainings to ensure CE policies and procedures are being followed. 
9. Support the Holiday Center, Bridge Builders Luncheon, and other fund-raising events as directed.
10. Meet personal goals and actively contribute to the achievement of the team related to KPI's and Strategic Plan initiatives. 
11. Support the team in other tasks as assigned. 

Education and Experience:

A Bachelor's degree in Human Services field or related area. Must be knowledgeable about homeless population and needs, with experience providing intakes and assessments in a fast-paced environment with the ability to engage families.

Skills Requirements:

Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision yet be able to accept direction; well organized and detail oriented.

Physical Requirements:

Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.

Other:

Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Must possess a valid FL driver license with a good driving record and insured vehicle in order to transport self and clients when necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. 

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or via email at