Director of Customer Care
5 days ago
We're Hiring: Director of Customer Care & Hospitality at SFO
San Francisco International Airport (SFO) is proud to be one of the world's premier gateways, serving more than
54 million travelers
each year with a commitment to innovation, sustainability, and a guest experience where
people and the planet come first
.
We are excited to announce a leadership opportunity for an exceptional, service-driven professional to join our team as
Director of Customer Care & Hospitality
.
In this role, the Director will:
- Shape the vision for a world-class, hospitality-centered airport experience
- Lead Guest Experience, Custodial Services, Ambassadors & Volunteers (750+ team members)
- Drive culture change, elevate service standards, and strengthen partnerships across the airport community
- Leverage data, insights, and innovation to enhance every step of the passenger journey
We're seeking a strategic, inspiring leader with deep experience in hospitality or complex, high-volume customer-facing environments who is passionate about creating memorable, inclusive, and seamless experiences for millions of travelers.
Salary:
$193,700–$247,260 + exceptional City & County of San Francisco benefits
To learn more visit: SFO-Director-of-Customer-Care-and-Hospitality-Nov-
Apply:
Send resume + letter of interest to
First consideration:
Applications received by
December 29, 2025
Full profile:
Confidential inquiries:
• Brett Byers – /
• Christine Boulware – /
SFO is an equal opportunity employer committed to equity, inclusion, and workforce diversity. We welcome applicants from all backgrounds.
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