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Assistant Account Manager

4 hours ago

Alpharetta, Georgia, United States Benson Full time

Why You'll Love Working Here

At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds—working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA.

Your Benson Perks

  • Career Growth: Opportunities for advancement and professional development.
  • Competitive Compensation: Attractive salary with bonus structure.
  • Generous Time Off: PTO package plus a paid holiday break from Christmas Eve to New Year's Day.
  • Wellness: On-site fitness facility and Employee Assistance Program (EAP).
  • Flexibility: Hybrid work opportunities.
  • Parental Leave: Paid time off for new parents.
  • Paid Company Events: Benson Olympics, Team Member Awards, Benson Picnic, and more.
  • Future Planning: 401(k) with company match.
  • Community Engagement: Volunteer program with up to 16 hours of additional PTO.
  • Comprehensive Benefits: Health, Dental, and Vision (free employee-only health care option), Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.

What Makes Benson Different

Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes:

  • Online Smart Stores
  • Multi-Channel Marketing
  • Dedicated Customer Experience Teams
  • Analytics

Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services—all produced in-house and shipped directly to our clients.

_______________________________________________

What You'll Do:

You will support client satisfaction and internal operations by coordinating projects, managing inventory, and ensuring service level expectations are met. Acting as an extension of the Account Manager, you'll maintain momentum across client interactions and team workflows while fostering collaboration and consistency.

Your Impact:

Your work ensures clients receive exceptional service and timely solutions, strengthening trust and long-term relationships. By keeping projects on track and inventory accurate, you help prevent disruptions and maintain operational excellence. Your ability to guide team members and uphold standards contributes directly to departmental success and a positive client experience.

Key Responsibilities:

  • Manage inventory across multiple product lines, including replenishment and reporting.
  • Assist in project management for campaigns and custom client initiatives.
  • Prepare notes and documentation for client calls and departmental meetings.
  • Support hiring, onboarding, and training of new team members.
  • Collaborate with cross-functional teams to ensure alignment and timely execution.
  • Uphold SOPs and assist in updating processes for efficiency and accuracy.

Position Qualifications:

Education:

  • Bachelor's degree in Business, Marketing, Communications, or related field.

Work Experience:

  • 3–5 years in project coordination, client services, or similar roles
  • Supervisory experience preferred.
  • Multi-family industry experience is a plus.

Your Skills:

  • Strong organizational and prioritization skills for managing multiple projects.
  • Excellent communication skills for client and internal team interactions.
  • Detail-oriented approach to documentation, proofing, and quality control.
  • Ability to influence and guide team members without formal authority.
  • Proficiency in Microsoft 365 and familiarity with MIS platforms like PACE.
  • Adaptability and problem-solving skills in fast-paced environments.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.