Street Outreach Advisor

Location: Hybrid - Field Based (San Diego County)
Employment Type: Full-Time
Hourly Pay Range: $21 – $24 per hour

About Pacific Health Group

At Pacific Health Group, we're transforming healthcare by connecting people to the care and community resources they deserve. Our mission is to improve health outcomes by addressing social determinants of health and coordinating comprehensive, community-based services.

If you're passionate about making a difference and thrive in a collaborative, community-focused environment, we'd love to have you on our team.

Overview 

The Street Outreach Advisor is a field-based role that blends relationship-building with hands-on community engagement. You'll partner with local organizations to create referral pathways and meet directly with members — helping them access the care, resources, and support services they need to improve their health and stability.

Most of your time will be spent in the field — meeting with partners, attending events, and connecting individuals to programs such as care management, behavioral health, housing, and community-based supports. This position requires flexibility, local travel, and the ability to adapt to changing community needs while maintaining compassion and professionalism.

Key Responsibilities

Partnership Development

• Identify and engage community-based organizations (CBOs) across diverse categories, including clinics, shelters, housing providers, and food access programs.
• Build and maintain warm-referral pathways using tools like QR codes, shared forms, and easy-to-use quick guides.
• Represent PHG at meetings, fairs, and outreach events; co-host community engagement activities.
• Gather partner feedback and recommend process improvements to strengthen collaboration.

Direct Member Engagement

• Conduct outreach in encampments, shelters, clinics, and other high-need community settings.
• Perform brief, trauma-informed screenings to assess medical, behavioral, and social needs.
• Support on-the-spot enrollments, help members schedule appointments, and coordinate transportation.
• Provide plain-language explanations of services and adapt communication for diverse audiences.

Documentation and Reporting

• Record outreach and referral data accurately in PHG's CRM system.
• Track weekly field goals and share insights about barriers, trends, and successes.
• Uphold privacy, consent, and trauma-informed care standards in all interactions.

Example Scenarios

The Street Outreach Advisor role is dynamic and community-focused. Below are examples of what your work may look like:

1. Hospital Partnership Launch

You meet with a hospital discharge planner to establish a referral process for recently discharged patients. You introduce PHG services, share a simple "How to Refer" guide with a QR code, and agree on a 24-hour callback process. Within a week, several referrals come through, marking the start of a partnership that helps patients safely transition back into care.

2. Street Outreach with a Street Medicine Team

You join a clinician at a local encampment to meet residents where they are. After offering supplies and listening to their needs, you identify individuals with urgent medical or behavioral health concerns. You connect them to the Street Medicine team on-site, complete brief screenings, and coordinate mobile intakes for continued support.

3. Community Pop-Up Screening Day

At a community health center, you set up a bilingual outreach table. You greet attendees, explain available support in plain language, and screen for eligibility in programs like ECM or Community Supports. Before they leave, you help schedule appointments and arrange transportation if needed — ensuring a warm handoff to care coordination teams.

• Experience in community outreach, public health, social services, or health navigation.
• Clear, empathetic communication skills; comfortable presenting to groups and engaging one-on-one.
• Proficiency with mobile tools and CRM systems; organized and detail-oriented.
• Valid driver's license and reliable transportation
• Ability to travel locally and work evenings or weekends as needed

Qualifications

• Demonstrated success in building partnerships with CBOs or clinics.
• Familiarity with Medi-Cal, CalAIM, ECM and Community Supports
• Multilingual ability

Success Measures

• Growth and retention of community referral partnerships.
• Increased referrals and successful enrollments from community outreach.
• Timely, accurate documentation and adherence to privacy standards.
• Positive feedback from partners and members on collaboration and engagement.

Time Off & Leave

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement

Health & Wellness

• 90% Employer-paid Employee-Only Medical Benefits
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)

Financial & Professional

• 401(k) with Company Match
• Monthly Stipend
• Opportunities for professional development and internal growth

Culture & Perks

• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events

Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.

Job Application & Offer Disclaimer

Pacific Health Group is committed to maintaining a transparent, lawful, and secure hiring process in compliance with California labor laws and employment standards. No candidate will be offered employment without meeting the required qualifications and skillset for the position and successfully completing all steps of our recruitment process, which include:

• Submission of a completed internal application via our HRIS system

• A formal pre-screen with our recruiting team

• Completion of a skills assessment (if applicable to the position)

• Participation in a final interview with hiring leadership

• Receipt of a formal verbal offer from our authorized hiring team

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.

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