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Full Time Medical Receptionist

2 weeks ago

Grand Rapids, Michigan, United States Dermatology Specialists of Grand Rapids Full time

Are you a warm and welcoming person that loves talking to people every day? Then this is the job for you Dermatology Specialists of Grand Rapids is currently recruiting for a Friendly, Professional, Full Time, Front Desk Medical Receptionist for our new Dermatology practice.

Position Summary:

Performs medical office reception duties to provide outstanding service to patients, including greeting patients and visitors, answering the telephone, scheduling appointments, obtaining photo identification and insurance cards, maintaining the reception workspace and lobby areas, coordinating the flow of incoming patients, informing the back office staff of specific patient needs, setting up, organizing and pulling patient charts, maintaining patient charts, compiling the daily patient count and collecting payments due. Some marketing administrative task may also be assigned.

Essential Duties and Responsibilities:

  • Greet patients and clients in person and on the telephone in a professional, timely and friendly manner.
  • Answers telephone: Screens, performs triage, and routes calls. Takes accurate messages, answers questions regarding hours of operation, location of practice, services provided, fees, verification of insurance benefits, financial questions, etc.
  • Scheduling appointments for our Physicians to visit local referring primary care offices.
  • Organizes daily patient flow by providing accurate appointment data, pulling files of scheduled patients, coordinates incoming patient flow via electronic medical records system, notifies back office of arrivals.
  • Maintains medical records, HIPAA documentation including letters, photographs, office notes, referrals as assigned.
  • Enters patient data into the EMR database and appointments into scheduling system.
  • Maintains tracking list of no shows, cancellations, late arrivals and missed appointments.
  • Informs patients of the office's payment policy and procedures, collects patient payments in accordance with the time-of service payment policy.
  • Works cooperatively with supervisor's co-workers, medical and back office staff and physicians to provide professional and high standards patient service/care.
  • Adheres to scheduled work and break hours to ensure adequate front desk coverage.
  • Performs other related duties as needed and assigned.

Qualifications (Minimum Education and Experience Required)

  • High School Diploma or GED
  • One to two years of prior medical customer service and administrative experience.
  • Experience with Microsoft Office, practice management, EMR, copiers, personal computers, printers, facsimiles, telephone.

Core Competencies

  • "Customer First" Approach (responsive, helpful, conscientious, with both external patients and internal staff.
  • Interpersonal Communication Skills (personable, tactful, diplomatic, builds rapport, treats others with dignity and respect, listens effectively)
  • Team Oriented/Collaborative
  • Conscientious

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift

Experience:

  • Medical Receptionists & Patient Registrars: 1 year (Preferred)

Work Location: One location