Hotel Front Desk Agent

18 hours ago

Smyrna, Tennessee, United States Skyline Smyrna Hotel LP Full time

Benefits:

  • Employee discounts
  • Free uniforms
  • Paid time off

Job Title: Front Desk Agent

Company: Courtyard by Marriott Nashville - Smyrna

Location: 411 Potomac Pl, Smyrna, TN

Job Summary:

Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system.
  • Handle guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.
  • Answer phone calls and emails, providing assistance with bookings and general inquiries.
  • Offer recommendations on hotel amenities, local dining options, and attractions.
  • Coordinate with housekeeping and maintenance teams to address guest requests promptly.
  • Maintain accurate guest records while upholding confidentiality and security standards.
  • Resolve guest concerns or complaints in a courteous and timely manner.
  • Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Qualifications:

  • Experience:
  • MUST have FOSSE experience.
  • Previous front desk, hospitality, or customer service experience required.
  • Skills:
  • Strong communication and problem-solving abilities.
  • Ability to multitask and remain calm under pressure in a fast-paced environment.
  • Other Requirements:
  • Professional demeanor and a positive, team-oriented attitude.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

If you have a passion for hospitality, we'd love for you to join our team

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