Business Operations Manager

About PermitFlow
PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We've raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.

Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

Who you are?
This role is crafted for those who are not just thinkers but doers; individuals who can marry strategy with execution, ensuring our operational gears are well-oiled and running seamlessly. You will own strategic initiatives from problem identification to strategy to execution, working across every part of the organization.

As a fast-growing Series A tech startup, the problems will often be ambiguous and the data might not be as robust as we'd like. Success in the role will require a comfort with ambiguity, a test-and-learn mindset, and a strong bias toward fast action. The best path forward will often be a fast rollout with close monitoring and fast iteration. And the best solutions are often discovered in the weeds, not the clouds.

You will have the opportunity to drive real impact at a high-flying startup. You will also get full access to our decision making and internal reflections. We're looking for high-drive and horsepower to help take PermitFlow to the next level.

What You'll Do

• Collaborating with executives on business strategy
• Understanding ambiguous problems and creating plans to address them
• Owning and driving the problems you're presented and the solutions you create
• Creating processes and policies that turn successful initiatives into long-lasting change
• Reporting on operational performance and putting forward improvements

Qualifications & Fit

• Professional Background: 3 years of industry experience in management consulting or financial services (e.g., private equity, investment banking, venture capital), corporate strategy, and / or strategy & operations at a high-growth start-up.
• Strategic Expertise: Solid experience in operational strategy development and execution, with a knack for improving efficiency and growth.
• Adaptability: Strong problem-solving skills and adaptability in a fast-paced startup environment, with a focus on strategic decision-making and operational agility.
• Strong quant inclination : You can't improve what you can't measure. You're very comfortable in excel / other data tools.
• Clear communicator : We care more about results than analysis - clearly communicating your plan and driving action from the team will be as important to your success as your analysis.
• Strong work ethic: From day 1, you will get responsibility and access beyond your tenure. We're looking for someone who's excited to take on challenges and put in the work to tackle them.
• Team player : This is a cross-functional role. Your success will be tied closely to the success of the functions you're supporting. Seeing your success as their success is critical
• NYC Based : This role is a hybrid role, with in-person required Monday, Wednesday, and Friday in our Manhattan office.

Benefits

• Equity packages
• Competitive Salary
• 100% Paid health, dental & vision coverage
• Home office & equipment stipend
• Lunch & Dinner provided w/ a fully stocked kitchen
• Commuter benefits
• Team building events
• Unlimited PTO

Interview Process

• 20 minute recruiter call
• 30 minute hiring manager interview
• 30 minute second hiring manager interview
• Case study
• 30 minute interview with CEO
• Reference check - 3 most recent direct managers
• Offer