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Med Spa Team Lead

2 weeks ago

Milwaukee, Wisconsin, United States Edgeless Beauty Group Full time $60,000 - $90,000 per year

SKN Bar RX is seeking a motivated, hands-on, team-oriented Team Lead to join our dynamic team The Team Lead plays a pivotal role in driving excellence, connection, and growth across SKN Bar's locations. This role bridges leadership and guest service—ensuring each client experience is exceptional while empowering the team to deliver with skill, confidence and consistency. The ideal candidate blends strong leadership with hands-on spa operations experience a deep understanding of the med-spa environment.

Job Responsibilities:

  • Support daily operations across both med-spa locations to ensure consistency in service, culture, and client experience.
  • Greet and assist patients, manage scheduling, handle check-ins and check-outs, and ensure all forms and documentation are completed accurately.
  • Help guests select and purchase products, recommend services, and promote memberships to enhance their results and experience.
  • Maintain strong product knowledge and partner with service providers to align on treatment recommendations.
  • Support inventory control, restocking, and merchandising efforts to ensure the space is always guest-ready.
  • Oversee opening and closing procedures while maintaining a clean, organized, and welcoming environment.
  • Collaborate with the marketing team on brand initiatives, in-house events, and social media efforts to drive engagement and awareness.
  • Assist with onboarding, training, and coaching new and existing team members to support growth and consistency.
  • Participate in team meetings, education sessions, and performance check-ins to support professional development.
  • Conduct technical interviews for prospective service providers when needed.
  • Act as a key communication link between staff, management, and education teams to keep operations running smoothly.
  • Foster a positive, professional, and funenvironment that motivates both the team and our guests.

Qualifications:

  • Minimum of 3 years of leadership or supervisory experience required; experience in leadership in a med-spa, spa or beauty environment strongly preferred
  • Prior esthetic or service provider experience strongly preferred
  • Deep understanding of med-spa operations, service flow and patient experience standards
  • Proven track record of coaching, motivating, and developing teams
  • Excellent communication and interpersonal skills; able to lead with both warmth and authority
  • Experience with POS systems, scheduling platforms and retail sales
  • Passionate about beauty, wellness and creating memorable experiences for patients and team members