Care Coordinator Assistant

Job Title & Specialty Area: Care Coordinator Assistant

Department: Enterprise Care Management

Location: Dallas

Shift: Day, Mon - Fri

Job Type: Remote (This position does require attendance at least one day a week on campus)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

The purpose of the Care Coordinator Assistant position is to support RN Care Coordinators, providers, and other members of the interprofessional team in facilitating those task that help prevent unnecessary readmissions/admissions, establish a safe and effective outpatient plan of care, reduce length of stay and facilitate timely discharges. This position is responsible for utilizing available resources to ensure patients receive care that is continuous, comprehensive, and coordinated across the care continuum. The person in this position will coordinate outpatient referrals, medical equipment, and home health services.

Responsibilities:

• Obtain required information from Electronic Medical Record (EMR) and provide that information to payors, home health companies, and durable medical equipment companies to facilitate securement of medical supplies and home healthcare
• Process physician's orders
• Offer caregivers choice of home health and durable medical equipment with caregivers according to CMS rules and regulations
• Complete required paperwork for payors and home healthcare
• Schedule outpatient appointments
• Attend medical rounds and care conferences
• Document clearly and concisely in EMR
• Obtain authorization for non-acute services
• Provide customer service to the department by answering inbound phone calls from families and other agencies regarding supplies, orders, and other paperwork
• Works with care team members to resolve issues and grievances and patient/family concerns
• outreach to patients to recommend needed services
• Act as liaison between health services and our community to facilitate patient access to quality service and healthcare delivery
• Facilitate communication and patient/caregiver empowerment in interactions with healthcare systems
• Assist patients in improving health outcomes, and to reduce unnecessary ED utilization
• Regularly coordinate and communicate with Care Team members on all care plan activities, including referrals, transition
• care planning, and follow-up tracking
• Notify RN Care Managers, primary care physicians and clinical office staff of issues pertinent to patient care
• Work directly with assigned clinics to determine outstanding needs and develop rapport with physicians and staff to assure
• seamless integration of activities with clinic Operations
• Follow all HIPAA rules and regulations when providing PHI to internal and external providers. This includes but is not limited to the verification of phone and fax numbers, confirmation of appropriate receipt and appropriate identification of person with whom information is being shared

WORK EXPERIENCE

• At least 3 years' experience in healthcare-related field that requires direct contact with interprofessional team and/or patient families required
• MA or CNA experience preferred

EDUCATION

• High school diploma or equivalent required

LICENSES AND CERTIFICATIONS

• Medical Assistant or CNA certification preferred

JOB PROFILE

• Has developed breadth and/or specialized skills in a range of processes, procedures and systems, or acts as the technical expert within the discipline
• Uses knowledge of how related teams impact achievement of objectives; regularly interacts with other teams
• Provides advanced subject matter guidance to more junior team members; may allocate work to less experienced colleagues
• Identifies and solves complex problems that arise with little or no precedent
• Impacts the effectiveness of own team and closely related teams
• Develops and recommends solutions to existing challenges that can be adopted broadly within the organization
• Clearly and accurately conveys complex (potentially sensitive or controversial ) information

MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one's time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

NON-MANAGEMENT SKILLS

• Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Effectively manage one's time and resources to ensure that work is completed efficiently.
• Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Assimilate and apply new job-related information in a timely manner.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits – How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.