Centralized Operations Analytics Intern

Working for Equity Residential (EQR), an industry-leading multi-family REIT headquartered in downtown Chicago, means being part of a community that strives to provide the best in apartment living, speaks boldly about innovation, and inspires creativity in how we work together. Our portfolio of high-quality properties in growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Los Angeles, Denver, Austin, Dallas, and Atlanta, to name a few – provides homes where people most want to live. We've got the best people in the business, and our experience shows in our dedication to residents and in how much we value each other as colleagues. That's why our employees say they are proud to work at Equity – a company that knows how to Live Remarkably .

The Centralized Operations Analytics Intern will support the Centralized Operations team in driving data-informed decisions and managing key projects related to enhancing the customer experience. This role offers practical experience in project planning, stakeholder collaboration, and operational analytics to help elevate our business processes and resident satisfaction.

OBJECTIVE OF POSITION

The intern will work closely with the Centralized Operations Manager and other team members to plan and execute projects that enhance the resident and employee experience, while leveraging data and analytics to support decision-making and process improvements.

WHAT YOU'LL DO

• Plan and manage Centralized Operations projects related to customer experience from start to finish, ensuring completion within budget and timeline.
• Lead or support cross-functional project teams, fostering strong relationships with project stakeholders to ensure clear communication, alignment of expectations, and resolution of issues throughout the project lifecycle.

Collaborate with business owners, subject matter experts, and stakeholders to define project milestones that ensure timely and appropriate research, execution, and implementation of initiatives.
- Work with business users, developers, vendors, and technical resources to review project requirements, define scope, and break down requirements into manageable deliverables such as features, user stories, and sprints.
- Maintain comprehensive project documentation including project charters, plans, business requirements, communication plans, implementation schedules, and closeout documents.
- Provide regular status reports on project milestones, deliverables, dependencies, risks, and issues to leadership and stakeholders.
- Identify and address roadblocks or challenges during projects, collaborating with the team to remediate and resolve them.
- Support the continuous improvement of department and organizational practices, templates, policies, tools, and partnerships to enhance project delivery capabilities.
- Balance independent goal-setting and deadlines with teamwork toward shared objectives, proactively seeking advice and expertise when needed.
Assist with data gathering, analysis, and reporting to support operational insights and improvements.

WHO YOU ARE

• Driven and Curious. You seek to understand complex problems and learn new skills while contributing meaningful work.
• Organized and Detail-Oriented. You manage multiple priorities effectively and ensure quality results.
• Collaborative and Communicative. You build strong working relationships and communicate clearly with diverse stakeholders.
• Problem Solver. You approach obstacles with a solutions mindset and take initiative to resolve issues.

REQUIREMENTS

• Prefer rising Junior or Senior students pursuing a degree in Business, Analytics, Project Management, Operations, Information Systems, or a related field.
• Strong organizational, analytical, and communication skills.
• Comfortable working independently and collaboratively in a fast-paced, hybrid work environment.
• Proficiency with Microsoft Excel, Google Workspace, and familiarity with project management tools is a plus.
  Must have unrestricted authorization to work in the United States (we do not offer this program under OPT or CPT or sponsor work visas).

LOCATION & PAY

This is a hybrid internship with four days per week of required on-site participation (Monday to Thursday) at our downtown Chicago office. Equity Residential's corporate summer intern program is a full-time, 10 week paid internship.

Hourly Pay Rate: $20.50/hour

Relocation is not provided for this internship.