Centralized Learning and Engagement Intern

Working for Equity Residential (EQR), an industry-leading multi-family REIT headquartered in downtown Chicago, means being part of a community that strives to provide the best in apartment living, speaks boldly about innovation, and inspires creativity in how we work together. Our portfolio of high-quality properties in growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Los Angeles, Denver, Austin, Dallas, and Atlanta, to name a few – provides homes where people most want to live. We've got the best people in the business, and our experience shows in our dedication to residents and in how much we value each other as colleagues. That's why our employees say they are proud to work at Equity – a company that knows how to Live Remarkably.

The Centralized Learning and Engagement Intern will join Equity's Centralized Services department and support initiatives related to employee learning, operational effectiveness, and process improvement. This role offers hands-on experience with training and development strategy, performance tracking, and collaboration across teams to elevate the employee experience.

OBJECTIVE OF POSITION
The intern will work directly with the Centralized Services Director and collaborate with other functional team members to ensure policy alignment, facilitate training content, and contribute to department initiatives that drive employee engagement and service excellence.

WHAT YOU'LL DO

• Assist in developing and delivering training programs for new and existing employees, including refresher sessions.
   
• Maintain accurate and up-to-date training materials and department documentation.
   
• Collaborate with business partners to ensure training and processes align with company policies and procedures.
   
• Partner with your manager to identify trends, gaps, and process improvement opportunities related to department operations.
   
• Help monitor team performance, including metrics related to productivity, quality, and customer service standards.
   
• Participate in evaluating policies, processes, and documentation with a continuous improvement mindset.
   
• Develop and maintain working knowledge of key department tools and platforms such as MRI, CRM, and CXOne.
   
• Represent the company in a professional and courteous manner when working with internal and external partners.
  
   

WHO YOU ARE

• Passionate and Curious. You ask thoughtful questions, seek to understand how things work, and are driven to grow your skills and knowledge.
   
• Organized and Flexible. You're detail-oriented and comfortable navigating shifting priorities in a fast-paced environment.
   
• Collaborative and Professional. You build strong relationships, communicate clearly, and work well in team settings.
   
• Solution-Oriented. You approach challenges with a proactive mindset and are eager to contribute ideas and solve problems.
   

REQUIREMENTS

• Prefer rising Junior or Senior students pursuing a degree in Human Resources, Learning & Development, Organizational Psychology, Communications, or a related field.
   
• Strong interpersonal, written, and verbal communication skills.
   
• Ability to work independently and collaboratively in a fast-paced, hybrid work environment.
   
• Proficiency with Microsoft Excel and Google Workspace (Docs, Sheets, Calendar, Gmail) preferred.
   
• Must have unrestricted authorization to work in the United States (we do not offer this program under OPT or CPT or sponsor work visas).
  
   

LOCATION & PAY
This is a hybrid internship with four days per week of required on-site participation (Monday to Friday) at our downtown Chicago office.  Equity Residential's corporate summer intern program is a full-time, 10 week paid internship.

Hourly Pay Rate: $20.50/hour
Relocation is not provided for this internship.