Senior Client Performance Manager

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Operations Management Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $79, $119, The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program

Job Description

The Sr. Client Performance Manager plays a key role in driving client success and supporting the goals of the DealShield business. This position is part of a collaborative group where teamwork is essential. Sr. Client Performance Manager works closely with one another, providing backup and assistance as needed, and jointly determining strategies to achieve team objectives. In addition to partnering within the team, this role engages with other functions across DealShield, including Client Care, Audit & Loss Prevention, Business Operations, and Systems Operations, and may assist in broader team initiatives due to the lean nature of the organization.

The ideal candidate brings a client-focused mindset that balances client performance with business objectives. This individual demonstrates professionalism, shows initiative in managing workload, and thrives in a fast-paced team-oriented environment. Strong communication skills, consultative thinking, creative problem-solving, and analytical ability are critical, along with a genuine respect for client, colleagues, and the DealShield brand.

In this role, the Sr. Client Performance Manager builds and maintains relationships with dealer customers, target accounts, Manheim and independent auction locations, and other Cox Automotive teams. The ability to resolve issues and diffuse challenging situations is essential. Additionally, the position works closely with Sales and often supports Sales Partnership Directors in promoting DealShield's subscription-based products. This may include contributing to value proposition discussions and assisting in closing new business opportunities.

PRIMARY DUTIES/KEY RESPONSIBILITES

Client Management

• Respond promptly to client requests and evolving needs.

• Maintain strong relationships, reinforcing trust and DealShield's value proposition.

• Anticipate issues and act proactively to ensure client satisfaction.

Portfolio Management

• Use analytics to price products and monitor account profitability.

• Analyze client performance regularly and recommend actions to optimize results.

• Implement processes that support business goals and review outcomes with leadership.

Time & Team Management

• Prioritize tasks effectively and manage time independently.

• Collaborate with team members under a "one team" philosophy.

• Honor commitments and invest in continuous learning and growth.

Sales Support

• Respond to leads and track progress through conversion.

• Develop target lists and craft tailored proposals aligned with DealShield's strategy.

• Build trust with prospects while demonstrating product value.

Leadership & Collaboration

• Maintain deep knowledge of DealShield products, goals, and performance impact.

• Share client relationships and foster open communication within the team.

• Promote accountability and a culture of ownership.

External Engagement

• Represent DealShield at industry events, auctions, and Cox Automotive meetings.

• Communicate DealShield's value proposition and cultural principles.

• Perform additional duties as assigned to support organizational success.

Required Experience & Specialized Knowledge and skills

• BA/BS degree with 4+ years of experience, MS with 2+ years, PhD with 1 year OR equivalent combination of education and experience.

• Experience in automotive, sales, marketing, or account management preferred; auction experience preferred. Experience in technology or financial services is a plus.

• Proven track record of successful account management and client relationship building.

• Excellent communication and interpersonal skills.

• Strong time and task management abilities with the capacity to prioritize, multitask, and meet deadlines.

• Exceptional analytical and problem-solving skills.

• Ability to manage deliverables and deadlines with a high level of accountability.

• Comfortable presenting to groups, adapting to new situations, and managing challenging client interactions.

• Demonstrated initiative and results orientation, with the ability to work independently and collaboratively within a team.

• Ability to navigate gaps in processes, think strategically, and develop solutions.

• Proficiency in Salesforce and Microsoft Office Suite required; familiarity with related software tools is essential.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
 

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