Senior Director Business Systems Technology Support

Description
Job Information

Title: Senior Director Business Systems Technology Support

First Date of Posting:05/29/2025

Last Date of Filing:Until Filled

Business Unit: New York City Transit

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Office of the Chief Administrative Officer (CAO)

Compensation
Salary Range: $137,914 - $189,130 (Grade A)

Summary of Position

The Senior Director, Tech Enterprise & Systems Support provides strategic leadership and oversight of enterprise-wide technology initiatives across New York City Transit (NYCT). Reporting to the Chief Administrative Officer, this role is responsible for aligning system enhancements with operational goals, integrating technology solutions into legacy and evolving business processes, and ensuring continuous improvement and innovation across the agency.

This position serves as a key liaison between NYCT executive leadership, MTA IT, Procurement, and other internal and external partners. The Senior Director plays a vital role in transforming service delivery and ensuring that technology systems are designed, deployed, and managed effectively to meet agency-wide needs.

Key Responsibilities

• Provide Strategic Leadership for Enterprise Systems Set the direction for the planning, evaluation, and enhancement of NYCT's core operational and business technology systems. Oversee the full systems lifecycle, including the review and negotiation of contractor task orders, in collaboration with MTA IT, Procurement, and key stakeholders. Ensure all technology initiatives are aligned with NYCT's strategic objectives and operational needs.
• Manage Technology Integration and Project Execution Lead the implementation of major technology initiatives by identifying business requirements, developing specifications, and ensuring seamless integration into existing processes. Direct technical teams and ensure that system deployments are timely, cost-effective, and deliver meaningful performance improvements.
• Drive Cross-Agency Collaboration and Stakeholder Engagement Serve as a key liaison across NYCT, working closely with the Executive Team (President, Chief of Staff, COO, CAO), department heads (Subways, Buses, Paratransit, Operations Planning), and external partners. Facilitate open communication to identify operational challenges, build consensus, and foster buy-in for system solutions.
• Champion Innovation and Continuous Improvement Identify and evaluate emerging technologies and industry best practices that can enhance operational efficiency. Conduct gap analyses to uncover inefficiencies and recommend scalable, forward-thinking solutions. Promote the adoption of tools and processes that modernize workflows and position NYCT for long-term success.
• Ensure High-Impact Outcomes and Measurable Results Deliver technology solutions that support over 50,000 employees and contribute to measurable improvements in customer service, cost control, and operational performance.

Education/Experience

Required: Bachelor's Degree

Preferred: Master's Degree

Fields of Study: Public Administration, Computer Science, Information Technology, Cybersecurity, Systems Engineering, Project Management, or related discipline.

Experience

• Minimum of 10 years of relevant professional experience in enterprise systems, technology management, or IT operations
• At least 5 years in a managerial or supervisory capacity
• Experience with large-scale public sector or transit-related technology initiatives is a plus

Desired Skills

• Excellent quantitative, analytical, and problem-solving skills, together with demonstrated quantitative skills and proficiency in Excel modeling.
• Excellent communication skills, both oral and written, with the talent to communicate complex quantitative concepts in a clear and succinct way to internal stakeholders.
• Strong interpersonal skills with an established history of working on projects requiring group consensus and cooperation among people with no direct reporting relationships.
• Must be capable of building a strong and successful network, developing new relationships and influencing decision makers.
• Demonstrated ability to work in team and/or group settings, including team process and staff development skills.
• Ability to prioritize among competing needs and opportunities and manage multiple projects at the same time.

Selection Method

Based On Evaluation Of Education, Skills, Experience, And Interview.
Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.