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Medical Receptionist

3 weeks ago

Englewood, Colorado, United States ReThink Mental Health and Wellness Full time

Job Summary

ReThink Mental Health and Wellness is thriving, and we are looking for someone exceptional to help our front desk support staff team grow We are excited in our search to find a a positive, dynamic and detail-oriented Medical Receptionist to join our healthcare team

We are an outpatient interventional and integrative psychiatry practice that specializes in treating First Responders, Military Service men and women, and their families. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a wide range of administrative duties. Your energetic approach will help create a welcoming environment, ensuring smooth clinic operations and accurate documentation.

You will also have exciting opportunities to be cross-trained and participate in assisting our patients with rapid transcranial magnetic stimulation (rTMS) treatments, Spravato esketamine treatments, and additional training opportunities as they come available We believe everyone has a gift and potential, and we want to help you grow

Our perfect candidate….

  • Is both supportive of and passionate about helping our Police, Fire, EMS, Frontline Medical, and Military service men and women achieve optimal physical and mental wellness and providing a safe space for them to receive care, so they can enjoy a life they love
  • Has excellent customer service, multitasking, and communication skills
  • Detail-oriented and strong organizational skills
  • Committed to quality documentation and billing practices
  • Is open to continued training in patient handling and communication
  • Is excited to participate in the growth of the clinic via Internal Referrals, Health Events, and community outreach
  • Possess strong computer skills and familiarity with electronic health record (EHR) systems, and a passion for supporting patient care.
  • This paid position offers an exciting opportunity to grow within a fast-paced medical setting while making a meaningful difference in patients' lives.

BENEFITS: If you invest your career with us, we'll invest in you

  • Paid Training
  • Team Building Activities
  • On-site gym, Sauna included at no cost to employees
  • On site therapy dog for staff and patients
  • Staff Meetings (with lunch on us)
  • Celebrations/bonuses for reaching our goals
  • Full-time employees are eligible for these benefits:
  • Health Insurance stipend
  • 401K matching
  • 6 Paid Holidays per year: Whether you celebrate or not, take the time to be with your families + friends
  • PTO: 2 weeks paid vacation each year, increased by 2 days every 2 years with additional opportunity for paid bonus PTO days It's important to relax, refresh, and take some time for yourself when you need it as well as cover your sick time away from work. We want our team to be healthy and happy too

Responsibilities

  • Greet patients warmly and assist with check-in and check-out procedures using various EMR (electronic medical record) and other digital tools.
  • Verify insurance coverage, perform insurance eligibility checks, and process payments or co-pays efficiently.
  • Schedule patient appointments accurately utilizing medical scheduling software and coordinate follow-up visits as needed.
  • Manage multi-line phone systems with professional phone etiquette, directing calls appropriately and taking detailed messages.
  • Review and update medical records, ensuring all documentation complies with HIPAA regulations and is accurately entered into the system.
  • Assist with insurance verification, prior authorizations, and billing processes including medical collection efforts.
  • Support clinic operations by filing documents, managing patient files, and maintaining organized office records.
  • Collaborate with medical staff to facilitate smooth patient flow and ensure timely care plans are communicated effectively.

Qaulifications

  • Extensive experience with EMR (Electronic Medical Records) systems, AdvnancedMD EMR knowledge helpful, but not required
  • Strong knowledge of medical terminology, CPT coding (Current Procedural Terminology), ICD-9/10 coding (International Classification of Diseases), and medical billing procedures.
  • Familiarity with HIPAA compliance standards to safeguard patient information.
  • Proven ability in insurance verification, Medicare processing, and understanding of health information management practices.
  • Excellent customer service skills combined with professional phone etiquette and effective communication abilities.
  • Proficiency in Microsoft Office applications including Word and Excel; typing speed of at least 10-key for efficient data entry.
  • Bilingual capabilities are highly valued to serve diverse patient populations effectively but not required.
  • Prior medical or psychiatry office experience is required to ensure familiarity with healthcare workflows and mental health terminology if applicable.
  • Strong organizational skills for managing multiple tasks such as filing, documentation review, appointment scheduling, and office management duties. Join our team where your enthusiasm fuels our mission to provide outstanding patient care We value proactive individuals who thrive in collaborative environments and are eager to support our patients' health journeys through exceptional administrative support. This is a paid position committed to fostering your professional growth within the healthcare industry
  • 1 Year Medical Receptionist Experience Required
  • Superior, articulate phone etiquette and interpersonal skills
  • Bright personality
  • Well-groomed appearance
  • Must be highly motivated, team player, and able to work independently with minimal supervision.
  • Critical, independent Thinking Skills Required
  • Medical Terminology
  • Bachelor's Degree preferred, but not required
  • At least 1-year medical receptionist experience required.
  • References required; must submit with resume

We are willing and excited to train the right person Please respond with your resume, cover letter, and references. Full time Monday through Friday, 8am-4 pm.

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 36 per week

Benefits:

  • 401(k) matching
  • On-site gym
  • On-the-job training
  • Opportunities for advancement
  • Paid sick time
  • Paid time off
  • Paid training

Application Question(s):

  • Our medical office operates with a mission rooted in specific faith-based values, and we maintain an environment where all employees are expected to show professional respect and support for the organization's identity and mission.

Describe the steps you would take to ensure your daily professional conduct—including adherence to our Code of Conduct and policies that consistently aligns with and supports this unique organizational culture.

  • Our practice specializes in serving first responders, military personnel, and veterans (including Police, Fire, EMS, and active/former Military). Describe your professional commitment to providing respectful, compassionate, and unbiased care to all members of this specialized patient community, and detail any professional or personal connections you have with these fields that inform your understanding of their culture and specific needs.

Education:

  • Bachelor's (Required)

Experience:

  • Medical receptionist: 1 year (Required)

Work Location: In person