Services Engineer

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.
The Opportunity:
Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. This is a full-time position reporting to the Manager of Technical Services, in Boston, MA. Our customers rely on various software systems to manage their manufacturing operations. As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems. Each integration presents unique challenges, and you'll discover each customer's needs with your excellent written and verbal communication skills and by utilizing your broad technical background.

Who you are:
As a team member dedicated completely to supporting and developing our integrations, your mission is to do what it takes to successfully build custom solutions for American manufacturers to connect Paperless Parts with their critical software systems, automate tedious manual processes, and meet their data reporting needs. You'll become an expert in the Paperless Parts platform and work closely with manufacturers to write integrations that are key to our customer's Paperless Parts solution. . You'll organize and run meetings to gather customer requirements, lead user acceptance testing, and support our live customers. You'll recognize the common needs of our customer base, and contribute to our toolkit of standard integrations as well as develop custom solutions. As we grow, you will contribute to recruiting, leading, and mentoring our services engineering team.

Responsibilities of Services Engineer:

• Design & Develop custom integrations to support Customer's desire to integrate their technical infrastructure
• Develop custom enhancements to existing integrations
• Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language).
• Lead the implementation of an off-the-shelf integration
• Provide tier 2 support for existing integrations to ensure limited disruption to Customer's day to day
• Participate in sales and onboarding calls as the technical expert
• Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
• Contribute to the design and development of our APIs and SDKs to make future projects more efficient
• Travel to one or more customer sites to better understand how manufacturing shops operate
• As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills
• Understanding of Windows-based business IT environments
• Strong coding skills in at least one language
• Fluency in Python, SQL, and using REST APIs.
• Experience writing or configuring software integrations.
• Willingness to travel when necessary to customer facilities (0-25% of the time)
• Relevant work, education, or hands-on development experience
• Customer facing experience or ability
• Strong analytical and critical problem-solving skills
• Ability to translate business requirements to product solutions
• Fast learner, ability to adapt to new processes and technologies, and evolving environments
• Excellent written and verbal communication skills

Paperless Parts Life
Culture:
At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.

Boston Office:
Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office:
Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits:
We value you and your family. With this in mind, full-time employees are provided:

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.