Senior Services Engineer

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.
 
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

The Opportunity:

Customer Success is at the center of everything we do at Paperless Parts.  This is a full-time position reporting to the Sr. Director of Implementations and Integrations. Our customers rely on a variety of software systems to manage their manufacturing operations. As a Sr. Services Engineer focused on integrations, you will interface with our customers to develop custom solutions around the Paperless Parts platform inclusive of connecting Paperless Parts to a wide range of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems. Each integration presents unique challenges, and you'll discover each customer's needs with your excellent written and verbal communication skills and by utilizing your broad technical background.

Who you are:

You will thrive coming up with creative solutions to open-ended technical problems and implementing those solutions, while working directly with customers. You'll become an expert in the Paperless Parts platform while collaborating with the product team on the API. You'll organize and run customer meetings, being the technical expert assisting our customer success team. You'll recognize the common needs of our customer base, and contribute to our toolkit of software solutions. As we grow, you will contribute to recruiting, leading, and mentoring our application engineering team.

 Responsibilities of Senior Services Engineer:

Learn the Paperless Parts platform, including how our API and SDK can be used to manage dataScope and develop custom solutions, inclusive of customer specific integrationsParticipate in sales and onboarding calls as the technical expertBalance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the teamContribute to the design and development of our APIs and SDKs to make future projects more efficientCreate custom development best practices and documentationMentor more junior team members on industry best practicesTravel to one or more customer sites to better understand how manufacturing shops operate, vaccination required

Knowledge, Skills, and Abilities:

Bachelor's Degree, Computer Science or similar field 3+ years experience with one or more of Python, SQL, .NET, Linux, and using REST APIs3+ years of experience with integrations or implementations, ERP experience a plusStrong customer facing experienceUnderstanding of Windows-based business IT environmentsExcellent written and verbal communication skillsExperience with "job shop" manufacturing a plusAbility to travel to customer facilities on occasion, vaccination and booster requiredAs part of the Paperless Parts team, further, the company-wide DEI & social impact initiates

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up. 

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. 

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

• 100% coverage of health, dental, and vision for you and your dependent

• Competitive compensation philosophy

• Unlimited PTO

• 13+ paid holidays

• Company-sponsored wellness stipend

• Pre-tax Commuter and FSA/Dependent Care FSA

• 401(k) plan

• Employee recognition program
  
  

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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