Patient Scheduler
7 days ago
The Call Center Operator is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.
Essential Functions include but are not limited to:- Is accountable for the daily administrative/clerical functions.
- Ability to schedule appointments from referrals received via fax, online, or ATC referrals for athletes.
- Ability to notify patients of upcoming appointments by completing reminder calls
- Assist with triage messaging
- Knowledgeable on the switchboard to be able to cross cover
- Fosters positive first impression by ensuring excellent customer service and phone etiquette
- Demonstrates proficiency in the use of computer and other office equipment
- Good interpersonal skills in establishing effective working relations with staff.
- Ability to effectively train new staff members.
- Handling & protecting patient information.
- Promotes internal and external customer satisfaction.
- Builds and promotes a culture of service excellence and continuous improvement.
- Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
- Perform all other duties as assigned.
Education & Qualifications:
- Required: High School graduate or equivalent
- Preferred: Customer service experience or call center experience
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