VP Deposit Operations

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You'll Do

The VP of Deposit Operations oversees the daily operational workflow of FourLeaf's operations department focusing on efficiency, accuracy and compliance. This includes seamless delivery of daily deposit processing, ACH, wire transfers, check processing, dispute management and back-office related functions, while sustaining service excellence and risk mitigation. The role provides leadership, coaching, and development to team members while ensuring service level commitments and member satisfaction are consistently achieved.

Core Contributions

• Leadership & Staff Management
• Manage and oversee daily operations of all areas of Deposit Operations to ensure all service levels and deadlines are met.
• Provide coaching, training, and professional development for staff through regular performance management and feedback.
• Foster a positive, high-performance team culture focused on accountability and service excellence.

• Vendor & Technology Management: Collaborate with IT and external vendors to optimize systems supporting ACH, wire, and check processing. Evaluate and implement new technologies as needed.

• Deposit Operations Processing

• ACH Processing: Oversee the end-to-end ACH operations, including origination, receipt, exception processing, and reconciliation. Ensure compliance with NACHA rules and timely resolution of exceptions and disputes.
• Wire Processing: Manage domestic and international wire transfer operations, ensuring all transfers are processed accurately and in accordance with internal policies and regulatory requirements. Implement controls to mitigate fraud and operational risk.
• Check Processing: Direct all aspects of check processing, including remote deposit capture, returns, adjustments, and fraud prevention. Oversee clearing and settlement procedures to maintain operational integrity.
• Provide production support to all payment operations functions, ensuring timely and accurate processing of ACH, Wire, Debit Card, Dispute Management and Check processing.
• Oversee member escalations, ensuring prompt resolution and communication.
• Serve as liaison for operational tasks in internal departments, external vendors, and support teams.

• Monitor operational systems, perform core testing, and coordinate application upgrades and releases as needed.

• Compliance & Audit Support

• Ensure adherence to all Federal and State financial regulations, NACHA Operating Rules, Bank Secrecy Act and related regulations such as OFAC and internal policies.
• Assist with internal and external audits, providing required documentation and process support.

• Maintain operational procedures and ensure staff compliance with regulatory standards.

• Reporting & Process Improvement

• Develop, maintain, and analyze monthly statistical and performance reports for senior management.
• Identify, recommend, and implement process improvements, automation opportunities, and workflow enhancements for increased efficiency and risk reduction.
• Monitor and analyze key performance indicators (KPIs) for deposit operations. Provide regular reports and strategic insights to senior leadership.
• Process Improvement: Identify, recommend, and implement process enhancements to increase efficiency, accuracy, and member satisfaction within deposit operations.

• Participate in cross-departmental projects and initiatives related to operations and payments.

• Other Duties

• Perform additional duties and projects as assigned by management.

Assets You Will Bring

• Bachelor's degree preferred or equivalent work experience.
• 15+ years' banking operations experience in operations, leadership.
• Knowledge of rules and regulations related to payments systems preferred: Reg E, Reg CC, OFAC, BSA, and NACHA regulations.
• Deep knowledge of Deposit Operations back office related functions.
• AAP Certification, required.
• Experience demonstrating leadership and critical thinking to resolve operational issues timely.
• Proven ability to motivate, delegate and train staff on related policies and procedures.
• Positive attitude and team oriented.
• Proven track record of successfully working in a fast-paced operations environment including handling high volume, multiple business line channels, and systems.
• Strong analytical skills required with a high degree of accuracy.
• Excellent verbal and written communication skills.

The estimated salary for this role is $151,619 to $189,524 annually. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

….and more

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child's first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work Some of our recent recognitions include Certified Great Place to Work , America's Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune's Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.