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SUMMARY: Clinical Support Staff play a critical role in the delivery of quality medical care within the context of a federally qualified community health center. The Clinical Support Staff functions under the supervision and guidance of the Health Center Administrator. Participates in the multi-disciplinary process of providing care and treatment to patients and provides clinical support and technical assistance to the professional medical and other staff. Clinical Support Staff is responsible for functioning within the scope of practice for their licensure or certification. Clinical Support Staff must be able to manage a demanding workload with accuracy. Position requires excellent customer service skills with patients and their families, other staff, providers, vendors, and the public.  

SUPERVISOR: Health Center Administrator

DUTIES AND RESPONSIBILITIES:

• Conduct pre-visit planning at least one day in advance of each scheduled patient appointment.
• Assist providers with patient office visits, including rooming patients, documenting patient's history, and recording vital signs.  
• Prepare, administer, and document medications and/or procedures as directed by the medical provider.
• Provide counseling and health education to patients by providing necessary literature and instruction for continuity of care. 
• Follow all OSHA regulations for hazardous materials.
• Prepare exam rooms, including cleaning after each patient, upkeep, and re-stocking of supplies.
• Perform all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Work effectively within a team environment by:
• exchanging honest and constructive feedback,
• supporting team goals,
• encouraging other team members, and
• collaborating with patient care team members to consolidate work, solve problems, create efficiencies, and reduce costs.
• Execute responsibilities within a team structure with minimal supervision. 
• Demonstrate flexibility/adaptability in meeting environmental constraints and demands. 
• Assume accountability for demonstrating behaviors consistent with API's written policies and procedures.
• Ability to lift, carry and store clinical equipment and supplies within the center as directed.
• Follow Health Department guidelines regarding communicable diseases.
• Document all nursing care consistent with professional standards utilizing the agency approved electronic health record.
• Communicate appropriate information, both verbal and written, diplomatically with patients and staff, including those which may be of a sensitive nature to ensure continuity of care.
• Address all incoming phone calls, patient requests, and voicemail throughout the day.
• Respond to all telephone encounters, fax inbox, and scan inbox throughout the day.
• Protect confidential information of patients from unauthorized use or disclosure.
• Coordinate inventory, order processing and distribution of products and services.
• Ensure appropriate distribution of tasks within your team.
• Participate in daily huddles.
• Attend regular department meetings and effectively train/educate the team.
• Ensure daily duties, logs and checklists are being completed accurately.
• Adhere to departmental policies and procedures.
• Per Ohio Revised Code , any clinical support staff who know, or has reasonable cause to suspect based on facts that a child under eighteen years of age, or a person under twenty-one years of age with a developmental disability or physical impairment, has suffered or faces a threat of suffering any physical or mental wound, injury, disability, or other condition of a nature that reasonably indicates abuse or neglect of the child must make a report to child protective services or law enforcement.

The Essential Duties and Responsibilities above represent the most significant duties of this position but does not exclude other occasional work assignments that would be within the qualification and responsibility levels of the position.

MINIMUM QUALIFICATIONS:  

• Graduation from an accredited nursing program, or certification as a medical assistant.
• Holds and maintains an unrestricted LPN license in the State of Ohio or holds a certified medical assistance certification.
• Holds and maintains BLS certification through the American Heart Association
• Ability to read, write and speak English
• Two to five years of community health experience preferred.
• Computer competency to include use of work processing, e-mails, and internet.  
• Previous experience with electronic health record technology is preferred

LICENSES OR CERTIFICATIONS REQUIRED:

• LPN License - State of Ohio or 
• Certification in Medical Assisting

COMPLIANCE: 

This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.