Operations Manager

2 weeks ago

Los Angeles, California, United States Ash & Harris Executive Search Full time
Position Overview

We are seeking a highly capable and experienced Operations Manager to lead both reconstruction and mitigation efforts across residential and commercial restoration projects. This role combines the technical expertise of a Project Estimator with the leadership responsibilities of field operations—overseeing mitigation teams, managing subcontractors, and ensuring projects are executed efficiently, profitably, and to high standards of quality and compliance.

The ideal candidate has deep experience in restoration project management, strong estimating skills, and a proven ability to navigate TPA workflows. You'll be responsible for scoping, selling, scheduling, and delivering jobs from intake through completion.

Key Responsibilities

Project Intake & Estimating

  • Conduct on-site inspections and document damages thoroughly
  • Develop detailed scopes of work and estimates using Xactimate or similar platforms
  • Submit estimates to TPAs, adjusters, or clients and manage revisions through approval
  • Present approved scopes to clients and secure signed work authorizations

Operations & Team Oversight

  • Lead and manage mitigation teams, ensuring proper training, safety, and performance
  • Coordinate reconstruction efforts through subcontractors and vendors
  • Schedule and oversee all phases of work to meet deadlines and budget targets
  • Ensure compliance with building codes, permitting, and safety standards

Client & Stakeholder Communication

  • Serve as the primary point of contact for clients, insurance representatives, and internal teams
  • Provide consistent updates and manage expectations throughout the project lifecycle
  • Resolve issues promptly and professionally to maintain trust and satisfaction

Documentation & Closeout

  • Maintain accurate records of job progress, moisture readings, and field documentation
  • Conduct final walk-throughs, secure client sign-off, and support invoicing and collections
Qualifications
  • 3–5+ years of experience in restoration project management (mitigation and reconstruction)
  • Strong estimating skills with Xactimate; T&M Pro experience a plus
  • Proven ability to manage field teams and subcontractors effectively
  • Familiarity with TPA workflows and documentation standards
  • Excellent communication and client relationship skills
  • High attention to detail and ability to manage multiple projects simultaneously
  • Valid driver's license and reliable transportation for local travel

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