Associate Director Operations and Occupancy

Job Title:Associate Director Operations and OccupancyLocation:Summerville CampusRegular/Temporary:RegularFull/Part Time:Full-TimeJob ID:292812About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at Location Augusta University-Our Health Sciences Campus: th Street, Augusta, GA 30912Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904College/Department Information Housing and Residence Life at Augusta University provides safe and well-maintained facilities that create all-encompassing environments for student development and success.Job SummaryThe Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day-to-day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, StarRez. The Associate Director will engage in significant hands-on work within StarRez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in PortalX and other related modules.ResponsibilitiesResponsibilities The duties include, but are not limited to:OCCUPANCY MANAGEMENT: Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include, but are not limited to, StarRez, Annunity, and Personna. Collaborate closely with the Associate Director of Housing to advance the use of StarRez modules for student engagement and programmatic initiatives. Maintain accurate and up-to-date occupancy records, reports, and documentation to support Housing and Residence Life operations. Provide oversight for Living Learning Communities (LLCs) in collaboration with LLC Coordinators. Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes. Coordinate early arrival and late stay accommodations in partnership with key campus departments. Responsible for assisting with all aspects of management of the StarRez Housing Management system, including the back-end testing and development of housing contract and lease processes, interim and break housing processes, returner self-selection, room profiling, data cleaning, and the extraction of data. Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals. Ability to oversee operational projects to ensure the housing management system is functioning as intended. Provide training, documentation, and support for staff and end-users related to StarRez use.SUPERVISION/MANAGERIAL: Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities. Provides leadership to staff by communicating, interpreting, an administrating residence hall and University policies and procedures. Maintains a working knowledge of and collaborates with campus departments. Completes evaluations with staff to provide effective feedback on performance. Participates in the formal and informal evaluation process. Follows the progressive discipline procedure with staff when there is a need for corrective action. Provides ongoing training and development for assigned staff. Lead and manage Summer Housing operations, including logistics for summer camps and conferences. Approves OneUSG for assigned student staff. Provides leadership, mentoring, and role modeling for staff.ADMINISTRATIVE: Lead StarRez related projects including system upgrades, module integrations, training and implementation of new functionalities. Reviews vendor performance reports in coordination with Facilities Operations team and ensures alignment with service-level expectations and budgetary goals. Coordinate the Housing Selection process for new students, transfer students, and returning students. Performs administrative duties including: budget/spreadsheets management, maintaining records, monthly occupancy reports, etc. Attends meetings as determined by the supervisor and other departmental and divisional meetings as requested. Prepares and submits annual and other reports as assigned. Assist in managing student housing billing, including the posting, auditing, and reconciliation of daily transactions in conjunction with the Business Operations Specialist. Support roster verification and maintain precise housing records throughout the academic year. Serve as a resource to Residence Life staff for room changes, early withdrawals, and move-in/move-out logistics. Partner with Facilities to coordinate occupancy-related special projects. Integrates with Facilities Operations to coordinate and oversee vendor projects in the residence halls, ensuring services are delivered according to university schedules and housing priorities. Administer the annual review and update process for the housing contract and all related policies. Ability to streamline processes: Identifying areas for improvement and implementing changes to optimize efficiency. Maintains an awareness of student and staff concerns through formal contacts (i.e., office hours, appointments) and informal interactions. Ability to identify and resolve issues that may arise during operations. Coordinate with Facilities Operations to facilitate turn planning, resourcing, and execution. Provide oversight to maintain StarRez portal workflows, forms, reports, templates, and automated processes.PROFESSIONALISM/PROFESSIONAL DEVELOPMENT: Seeks knowledge and information to develop oneself professionally. Adheres to standard housing and student affairs professional standards. Represents Housing and Residence Life at seminars and conferences. Adheres to all Housing and Residence Life policies and procedures.OTHER: Perform other duties as assigned.Required QualificationsBachelor's degree from accredited college or university and three years of relatable experience with a minimum of two years of supervisory experience.Preferred QualificationsMaster's degree from an accredited college or university in College Student Personnel, Project Management, or related field of study. Experience with housing management system such as StarRez. Experience with SQL At least three years of supervising professional staff. Strong oral and written communication skills and strong organizational and administrative skills.Knowledge, Skills, & Abilities KNOWLEDGEProficient in Microsoft Office and other computer software/databases.Experience with building out operations and reports in databases, experience with housing management systems.Excellent knowledge and skills in supervisory practices and techniques.SkillsExcellent interpersonal, written, and verbal communication skills.Detail-oriented with strong prioritization and organizational skills.Effective written and oral communication skills, including creative and interactive presentation experience.Exceptional organizational and administrative skills.AbilitiesAbility to maintain confidentiality.Ability to demonstrate systems-level thinking.Ability to foster collaborative and collegial relationships with fellow Housing and Residence Life staff members and other constituencies.Ability to analyze problems and make well-reasoned, sound decisions.Ability to write complex SQL statements, queries to create tables; retrieve data from single or multiple tables; delete, insert, and update data in a database; gather significant statistics from data stored in a database.Demonstrated ability to take initiative; provide organization leadership and vision.Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required)Pay Band: B11Salary: $56,600/annually-$61,000/annuallySalary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the positionRecruitment Period: Until FilledAugusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us todayConditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.Other Information This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.Equal Employment Opportunity Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.How To Apply Consider applying with us today Select University Faculty & Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if you are a current university employeeIf you need further assistance, please contact us