Manager, Onsite Customer Account

Manager, Onsite Customer Account

ATLANTA GA

M-F

Position open to remote: No

Grade: HR11

Compensation Range: 0

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Primary Position Purpose:

The Onsite Customer Account Manager is a dedicated asset to national and/or major accounts representing U.S. Xpress, Inc. A successful incumbent will partner with onsite customers to develop and maintain sustainable relationships that add value to both the account and U.S. Xpress. The Onsite Customer Account Manager will be responsible for operational performance related to the management and overall success of the account.

Position Functions:

Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes. Promptly address any customer complaints to maximize customer satisfaction

Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily, commensurate with company and business level needs

Partner with internal stakeholders to maximize freight orders and resolve any account issues. Keep customers informed of pertinent information regarding the account

Responsible for handling service reporting on assigned accounts. This includes root cause analysis for issues and creating a scorecard to present to customers during service calls and onsite meetings

Serve as the account liaison between account management and U.S. Xpress stakeholders; ensuring daily key measures are met and participation in specific account processes

Communicate and collaborate with customer colleagues

Perform additional duties custom to account such as assigning and dispatching drivers, assigning freight to drivers and load planning duties.

Partner with Carrier Team on securing ad hoc freight opportunities.

Responsible for coordinating shipment plans within U.S. Xpress as it relates to the specific account; includes acceptance of load through deliver to customer, or other account sites (i.e. plants, etc.)

Partner across numerous service providers and internal/external customers to ensure timely pick-up/delivery with accounts network

Monitor freight to ensure on-time deliveries and service to key customers is occurring; develop action plans as necessary to improve utilization

Interface with US Xpress Management and Sales personnel to advise them on feedback provided by the customer relative to our service, product offerings or, changes in their business levels with U.S. Xpress

Perform routine analysis of account metrics and service reports; ability to communicate customer metrics both to account and U.S. Xpress. Each account may include specific reports, metrics and participation in conference calls and/or meetings

Utilize booking tools to obtain data regarding booking averages and market trends; analyze volume figures at each site compared to awarded volume

May travel to a customer or business site for business related meetings up to 50%

Develops a sense of trust and integrity with the customer

Other duties as assigned by management

What We're Looking For:

Education

Associate's degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Experience

2+ years in transportation, customer service, inside sales or sales required

Skills

Superior analytical, communication, and customer service skills required

Proficient in MS Office; specifically, Word and Excel

Experience working in a deadline driven environment preferred

Ability to think "outside the box"

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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