Resident Services and Retention Coordinator

About Us

Compensation: $25.00/hr with Performance Based Bonus Potential 

Schedule:  Monday-Friday (8am-5pm)

Hours: 40 Full Time

Location: Portland, OR

Properties: Buri Building

Property Type: Tax Credit

Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.  
Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values. 

Cascade Management's Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Essential Functions and Responsibilities

The Resident Services and Retention Coordinator will connect eligible residents to needed supportive services which agencies in the general community provide. In addition, duties may include formal and informal case management, in which the service coordinator is responsible for assessing service needs, determining eligibility for public services, and making resource allocation decisions. In addition, this position is responsible for fostering an environment in which the residents can live independently and helps to access services available in the community, and designs programs and services to meet the needs and desires of the property's residents.

Essential Duties:

1. Provide general case management (including intake) and referral services to all residents needing such assistance.*

2. Responsible for maintaining occupancy requirments on an on-going basis.*

3. May provide formal case management for a resident when such service is not available through the general public.*

4. Establish linkages  with  all  agencies  and  service  providers  in  the  community;  shop   around   to determine/ develop the best "deals" in service pricing to assure individualized, flexible, and creative services for the involved resident(s).*

5. Set up a directory of providers for use by both project staff and residents.*

6. Refer and link the residents of the project to service providers in the general community, such as: case management, personal assistance, homemaker, meals on wheels, and transportation.

7. Educate residents on service availability, application processes and procedures, client rights, as well as providing advocacy as appropriate.*

8. Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual.*

9. Manage the provision of supportive services where appropriate.*

10.May set up volunteer support programs with service organizations in the community.*

11. Help the residents build informal support networks with other residents, family, and friends.*

12. May provide training to project residents in the obligations of tenancy or coordinate such training.*

13. May educate other project staff on issues related to aging and service coordination to help them to better understand, work with, and assist the residents.*

14. Helping residents to identify, access, and coordinate services (such as personal care services), including monitoring of services provided and follow-up communication with service providers.

15. Monitoring the receipt and follow through of services, including encouraging and motivating residents to engage with agencies and participate in their own care/services management.

16. Connection, community-based supportive service providers and other community stakeholders.

17. Maintaining an up-to-date resource directory with all local service providers.

18. Assist residents with the application process as needed*

19. Maintain a current list of all eligible residents of all rental assistance, consistently communicating with Resident Services 60 days prior to expiration, maximizing on return. *

20. Responsible for maintaining a minimum of 90% occupancy and monitoring trends to determine operational needs to keep residents. *

21. Performs other duties as assigned. *

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Education

Associate's (A.A.) Degree in social work, gerontology, psychology, Mental Health or counseling (QMHA) is preferred; or High school diploma or general education degree (GED) with 3 to 5 years' related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, and Registrations

QMHA (Qualified Mental Health Associate) preferred.

Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Qualifications

Ability to operate basic office equipment such as telephones, computers, 10 key, photocopier, and fax machine. Must have strong attention to details. Must have ability to interact with a wide range of people, have excellent customer service, and "can do" attitude. Ability to remain organized, multi-task, and work well under pressure. Professional and polished image. Ability to work with multiple teams and varying skill sets.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

---