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Member Services Coordinator
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Group Leader
2 weeks ago
The Opportunity
World 50 Group is seeking an energized leader in relationship building to curate, build and lead an elite peer community of senior, functional executives from the world's leading businesses. Each membership community is led by a
Group Leader
dedicated to strategically connecting, advising and supporting a community of executives representing the top in their fields. You will be responsible for curating an elite program that adds value to our members and their businesses.
Key Responsibilities
The Group Leader will be responsible for building the membership, expertly managing relationships to understand member needs, liaising to initiate and facilitate connections amongst members, and leading program creation and execution. You must collaborate closely with the group's Member Services Associate to enrich the overall member experience. A key to your success will be getting to know members at events and virtually via group video calls and one-on-one phone calls. You will listen and understand the issues that keep them up at night. In addition, you will maintain an active "online" community within the membership that consists of members asking and answering questions, connecting directly with each other, and collaborating through our World 50 App.
- Build creative, year-round programs (summits, regional dinners, small group discussions, conference calls, etc.) around members' needs and interests and pressing business challenges.
- Develop agendas, guests, and subject matter themes to create fresh and must-attend business summits. Recognize trends, read everything, and talk to everyone to stay aware of the business and world leaders that would enhance extraordinary conversations and programs.
- Facilitate in-person and virtual member gatherings. Confidently command a live room or virtual room with equal aplomb, inviting members to share their points of view.
- Serve as business editor for the group and create insightful communication pieces that successfully summarize the key findings from conversations.
- Drive the health and growth of the membership community by retaining members, adding new members, and providing additional revenue-generating services and programs to existing members.
Key Qualifications & Proficiencies
A successful candidate will be a dynamic leader for a small team of shared resources in a fast-paced environment. This is a great role for a strategic business developer comfortable working with C-level executives. You will have client relationship management experience, possibly developed through senior consulting roles, coupled with a hands-on style. (This role is similar to leading a franchise.) The ideal individual is able to interact as an equal to C-level executives without interjecting themselves as "the authority." The best Group Leaders are credible and confident and keep their egos in check while facilitating influential conversations among the peer members.
We seek most, if not all, of the following experience and skills:
- Proven success in a variety of workplace cultures; some career experience working for a start-up company a plus;
- Outstanding leadership, general management, and communications skills with the ability to work independently, as a leader of an energetic team, and as a collaborator with colleagues;
- Thinks and acts with a creative, informed intelligence while demonstrating intellectual curiosity and emotional intelligence.
- A tenacious personality in steadfast pursuit of excellence, capable of looking at every detail to build the most satisfied and engaged member group at World 50 Group.
The Company
World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world's most influential companies. We bring together senior leaders to share groundbreaking ideas, solve complex challenges, and drive innovation. Our members trust us to provide them with unique insights, connections, and strategies to lead in a rapidly changing world.
As a purpose-driven company, we are committed to fostering an inclusive, diverse, and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.
