Client Services Director

Job Category
Customer Support/Operations

Pay Grade Range
$118, $275,490.00

Disclaimer:
The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Unlock your Altus Experience
If you're looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there's no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that's collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Job Summary
Senior Leader for our fast-growing services offering in the Multifamily and CRE industry. This role will provide focus on client engagement and experience while also being an energetic and thoughtful people leader amongst our team. This leader with industry tenure will have the opportunity to help steer the One11 organizational and go-to-market strategies for the future.

Key Responsibilities

• Overseeing the relationship between One11 and its clients/potential clients and working to ensure that their needs and expectations are being met
• Developing and implementing strategies to improve the client experience
• Focus on operational and technology improvements
• Leading and managing a team of Sr Consultants/Team Leaders/Managers, including setting goals and objectives and evaluating performance.
• Providing guidance and support to the direct reports in a way to help them succeed and ensure One11's reputation of a "people first" organization is ever improving.
• Identifying and addressing issues and trends that may be counter to our mission or client expectations. Determining quick paths to resolution and involving stakeholders to carry out a successful strategy.
• Presenting as an ambassador, the value of expert services within the multifamily and CRE industry.
• Analyzing data and trends to optimize both the One11 offer and the client experience.
• Providing operational expertise around resource management in a complex services offering.
• Understanding of client needs and matching skillsets for desired outcomes
• Developing resourcing models using utilization and forecasting tools to ensure we meet our clients needs for elasticity, and on-time quality delivery.
• Understanding competitive business and their offerings, while ensuring our value is distinguished amongst the industry.
• Identifying and nurturing high potential team members for career advancement in a fast-growing business
• Providing a strong presence within industry events and internally, with Altus Group as needed. At times, being the representative and advocate for the business.
• Understanding and leading partner channels and relationships as they evolve.
• Continuing to focus on improvement of Employee Engagement
• Ensuring that our stated Core Values are foundational to our culture and business growth. Those Core Values are: Think Boldly, Work Inclusively, Lead with Integrity, Strive to Outperform, Create Exceptional Experiences.

Key Qualifications

• Education – bachelor's degree or higher in management, business, finance or related field is preferred
• 7+ years of industry experience, preferably with a focus on the multifamily housing sector. Experience in client-facing roles favored.
• Keen understanding of services in the space, including experience with Property Management Systems and related solutions
• Strong leadership and management skills, as well as excellent communication and interpersonal skills.
• Strong organizational and time management skills.

What Altus Group Offers

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we're investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee's career journey.
• Flexible work model: We're modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at or

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.